911 dispatcher • seattle wa
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Our client is the leader in residential and commercial life safety solutions. Established in 1976, they specialize in comprehensive security, fire, and life safety systems for installations ranging from single-family homes to major retail centers throughout Washington State.
Responsibilities
Respond to incoming alarm signals in accordance with documented procedures and accurately document each action taken for historical records.
Processing over-the-phone requests
Dispatching on Fire, Security, Medical, and Life/Safety alarm events
Comprehend and evaluate alarm signal events quickly and accurately
Review the account signal traffic history accurately and quickly
Relay account/signal information in a complete and informationally dense manner
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Skills
Excellent Communication Skills
Fluency in written and spoken English
Type 25 words per minute
Prior Customer Service or Call Center Experience Preferred
Ability to remain calm in high-pressure situations
Must be able to pass background checks and drug testing
