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Description

This position is responsible for leading the Admission Operations team in all facets of the team's

operations using the designated data management systems for data transfer, fulfillment, reporting, analysis, data security, audits, application tools, mailing, information systems, and logistical support. This position collaborates with constituents to help develop strategy to meet enrollment goals and will have accountability for implementing operations strategies and coordinating systemic changes as needed. This role reports to the Vice President and Dean of Admission and Financial Aid. This is not a remote position.

Reed College offers an exceptional benefits package, including a comprehensive medical and dental insurance option for you (Reed pays 60% on medical and dental insurance premiums for your dependent), 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time role with typical work hours of 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch.

The starting salary for this position is $72k-$80k/annualized. Pay offers are contingent upon experience and are determined through an internal pay assessment. This is an exempt position on grade 7.

Who You Are

• You think critically and creatively to solve problems in a fast-paced environment.
• You are a skilled project manager and are able to juggle multiple high priorities for a variety of constituencies.
• You interpret objectives into next steps and activities. You can create technological systems for efficiency and can make data come to life and help translate that data into stories or actionable steps.
• You have a high aptitude to learn multiple systems and how they support each other to provide the information needed.
• You enjoy creating and following processes and procedures. You have records for your records.
• You love to pour over data and connect the dots.
• You are personable, maintain a consistently positive demeanor, and recognize the value of employee satisfaction, with a strong commitment to fostering a happy and engaged team.
• You are a strong leader/mentor/supervisor and love to share wins with your team.
• You are a team player and always communicate well with a variety of stakeholders.

What You'll Do

• Supervise the Admission Operations team and serve as part of the Admission leadership team
• Partner across the admission and financial aid departments to ensure accurate and efficient flow of applicant data. Streamline processes and find opportunities for operational efficiencies within and between departments across the admission lifecycle.
• Support targeted research, including enrollment projections, financial aid models, and territory recruitment reports
• Partner with the communications team to identify opportunities for outreach, ensure accurate delivery to target populations, and assess the effectiveness of communication strategies
• Lead operational practices related to search and fulfillment
• Recommend strategies to address opportunities in the enrollment funnel with the aim of increasing inquiries and converting more of these to applications and ultimately, enrolled students
• Provide support and training to enrollment staff on data best practices, including data hygiene, data security, and data-informed decision making
• Prepare data sharing and reports for internal and external stakeholders, including college administrators, vendors, and various higher education coalitions.
• Build new systems, architecture, and processes within the Admissions CRM to meet the needs of admissions and financial aid staff, as well as prospective students and families.
• Manage inventories of supplies and materials
• Lead the application-creation process and ensure application data are integrated correctly with the Admissions CRM system and applicable vendors
• Ensure capture or all incoming data for year-to-year and historical analysis
• Create, maintain, and evolve the admission application portal

Qualifications

• Bachelor's degree or relevant work experience
• 5 years of experience working directly with data analytics and a client-relationship management system

Application Instructions

Click below to apply. You will be directed to Interfolio to create a free account and begin your application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best.

Applications will be considered as they are submitted so you are encouraged to apply early.

Reed College replies to every candidate. We will confirm that your application is received, and if you are not selected, we will let you know as soon as possible.