Account coordinator h1.location_city

This position will coordinate and deliver job-specific training both in the classroom and on the warehouse floor using standard processes, technology, and equipment to ensure our employees have the knowledge and skills to succeed. The areas of training accountability include the warehouse functions of picking, packing, shipping, and receiving; including all equipment and technology needed.

Duties and Accountabilities

• Onboarding & Learning
  • Facilitate new hire orientation and site-specific onboarding in the classroom and on the floor.
  • Train employees on standard operating procedures (SOPs), safety protocols, and site policies.
  • Deliver hands-on job-specific training for equipment, picking, packing, shipping, and receiving.
  • Participate in the creation of company standard training documentation and materials.
  • Support new processes, systems, and equipment through learning and teaching.
• Auditing & Compliance
  • Conduct recurring audits of employees to ensure adherence to standard work processes.
  • Provide real-time feedback and retraining where gaps are identified, and document learning.
  • Partner with leaders to address employee performance, including training or development gaps.
  • Assist in updating and maintaining training documentation and training records.
• Continuous Improvement
  • Gather feedback from employees to suggest training changes to improve learning effectiveness.
  • Participate in developing job specific company standards based on feedback from all locations.
  • Promote a culture of high performance to include safety, quality, and productivity.

Required Knowledge, Skills, and Abilities

• Strong communication and presentation skills; to train diverse learning styles and speak to groups.
• Ability to collaborate with leaders to ensure training aligns with operational objectives.
• Highly detail-oriented, organized, and committed to consistency through established procedures.
• Basic computer skills (MS Office, WMS familiarity preferred).

Preferred Education and Experience

• Experience in a fast-paced warehouse, logistics, or manufacturing environment.
• Fork-lift and Fork-lift trainer certified, or related certifications.
• Bilingual in English and Spanish

Physical Capabilities

• Ability to stand/walk for extended periods through hot/cold temperatures in a warehouse environment.
• Have flexibility to occasionally, as needed, work to support a split or second shift during peak seasons.
• Must be willing and able to safely lift product up to 50 pounds.
• Required to wear Personal Protective Equipment (PPE) provided by the company.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.