Account director h1.location_city

Description Position Overview

Due to our continued growth, Green Bay Packaging Inc. is seeking an Account Coordinator for our Coated Products Operations, located in Green Bay, WI.

The Account Coordinator plays a vital role in supporting Sales Representatives and partnering with internal teams-including Scheduling, Procurement, Technical, and Shipping-to ensure customers receive exceptional service at every stage of the order process. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

* Serve as a primary customer contact for order placement, pricing, delivery timelines, and technical recommendations
* Manage multiple customer accounts by processing, tracking, and expediting orders
* Maintain accurate and detailed account specifications for each customer
* Address customer complaints, quality concerns, and service issues with professionalism and urgency
* Coordinate and oversee preslit and blanket programs
* Partner with Shipping and Logistics teams to ensure timely and accurate deliveries
* Support Secondary Market activities as needed
* Demonstrate a strong commitment to delivering exceptional customer service
* Collaborate with teammates and assist when needed
* Perform additional tasks as assigned by the Customer Service Manager

Qualifications

* Associate or bachelor's degree required
* Inside sales or customer service experience preferred
* Strong proficiency with computer systems and technology
* Excellent organizational skills with the ability to manage multiple priorities
* High accuracy in data entry and strong attention to detail
* Exceptional verbal, written, and interpersonal communication skills
* Ability to build strong customer relationships
* Positive, solutions focused attitude when navigating challenges
* Self-motivated, goal oriented, and comfortable in a fast-paced environment
* Proven ability to work independently and collaboratively

Core Values

This role reflects and reinforces Green Bay Packaging Core Values. Team members are expected to:

* Keep customers at the center of every decision
* Act with integrity, respect, and honesty
* Work hard with passion and determination
* Demonstrate accountability and humility

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.

The Coated Products Operations consists of three manufacturing plants, four Slitting and Distribution Centers, and a majority interest partnership in Mexico. The CPO manufactures pressure sensitive label stock, utilizing a variety of face stock, adhesive and release liner combinations. Product capabilities include an expanded film line, as well as traditional paper, foil and thermal offerings.

The Coated Products facility in Green Bay completed a major expansion, making this plant a state-of-the-art facility. The expansion has doubled the size of this plant, and includes a new building, Coater, Slitters and Automated Sequencing System.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.