Account director h1.location_city

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

THE OPPORTUNITY:

We're seeking a dynamic, high-performing Account Executive who thrives in a winning culture and takes complete ownership of client success. As the strategic quarterback for your assigned book of business, you'll be the trusted advisor and technical expert that clients depend on to navigate the complex world of employee benefits. This role is perfect for someone who sees themselves as a consultant first: someone who builds lasting relationships with C-suite executives, anticipates client needs before they're voiced, and delivers innovative solutions that drive measurable results.

What You'll Own

Client Relationship & Retention

• Serve as the primary strategic advisor and relationship owner for your assigned accounts, maintaining direct access to C-level decision makers

• Drive proactive consultation by deeply understanding each client's business, industry challenges, and organizational goals

• Own the retention strategy for your book of business while consistently exceeding profitability targets

• Conduct comprehensive Needs Audits to uncover opportunities and address evolving client requirements

Strategic Account Management

• Orchestrate HUB's complete value proposition across the policy lifecycle, coordinating Compliance, Data Analytics, Underwriting, Employee Communications, Health and Performance, Technology, and Voluntary Benefits

• Execute a multi-year strategic roadmap for each client, following annual service calendars that include Pre-Renewal Strategy, Renewal, Post-Renewal Stewardship, Open Enrollment, and Compliance reviews

• Lead benefit program design and carrier marketing efforts, negotiating coverage terms that optimize value for clients

• Identify and execute cross-sell and up-sell opportunities across HUB's product suite

Team Ownership & Excellence

• Set the standard for quality and accountability-you're responsible for every deliverable that reaches your clients, whether you create it or it comes from your service team

• Mentor and develop Account Managers, Benefit Specialists, and Financial Analysts to elevate the entire team's performance

• Ensure contract renewals, 5500s, SARs, proposals, and all client communications meet the highest standards of accuracy and professionalism

• Drive continuous improvement in processes, KPIs, and team collaboration

Business Growth

• Partner with Producers in prospecting meetings, bringing your technical expertise to close new business

• Facilitate seamless onboarding for new clients from signed Agent/Broker agreement through first renewal

• Take on new accounts as needed to maintain equitable distribution across the Account Executive team

What Makes You Stand Out:

Experience & Credentials

• 5+ years in employee benefits with a carrier or brokerage firm

• Active insurance license (or ability to obtain within 90 days)

• Proven track record of client retention and revenue growth

• Bachelor's degree preferred

Your Approach

• Ownership mindset: You don't wait to be told what needs doing-you see it and you handle it

• Competitive drive: You're energized by winning and holding yourself to the highest standards

• Strategic thinking: You connect dots others miss, anticipating client needs and market trends

• Consultative excellence: You ask insightful questions, listen deeply, and provide solutions that genuinely move the needle

• Calm under pressure: Complex renewals, tight deadlines, and competing priorities don't rattle you-they bring out your best

Technical Excellence

• Deep expertise in benefit plan design, compliance (ACA, COBRA, ERISA, HIPAA), and carrier negotiations

• Strong analytical skills with the ability to translate complex data into clear, actionable recommendations

• Advanced proficiency in Microsoft Office and benefits administration platforms

• Outstanding written and verbal communication skills-you can explain technical concepts to any audience

Why This Role

You'll join a team that values excellence, accountability, and collaboration. We invest in your success with ongoing professional development, industry-leading resources, and the autonomy to manage your book of business your way. If you're someone who takes pride in being the best at what you do, who builds relationships that last, and who wants to be part of a culture where high performers are recognized and rewarded-this is your opportunity.

Physical Requirements & Working Conditions

• Work is primarily office-based with standard equipment and favorable working conditions

• Ability to lift up to 20 lbs

• May require standing/walking up to 10% of the time

• Travel up to 25% for client meetings and industry events

#LI-KP1

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program ()

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