[breadcrumb.workplace_remote] Account manager [h1.location_city]
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Account manager • baltimore md
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Job Description
Job Description
Salary : $65-80,000
Locations : Baltimore
The Opportunity
Were looking for a proactive and detail-oriented Account Manager to join our team at Response Labs. In this role, youll drive the day-to-day execution of client projectsensuring deliverables are completed on time, within scope, and aligned with expectations. Your mission? To build strong client relationships, foster seamless collaboration across internal teams, and keep projects running smoothly in a fast-paced, digital-first environment.
Responsibilities
- Manage day-to-day operations of assigned client account(s), with direction and oversight from Director
- Serve as a primary client contact for project updates, deliverables, and coordination
- Facilitate regular communication between clients and internal teams (creative, strategy, media and technology), ensuring that all parties are aligned and informed
- Lead and / or participate in client and internal meetings, making relevant contributions
- Assist in developing project briefs, client presentations, reports, and performance analyses
- Ensure accuracy and quality control across all client-facing work
- Understand and monitor project budgets, flagging scope changes or risks early
- Demonstrate curiosity and take initiative when presented with problems, helping to come up with solutions
- Support Account Supervisors or Directors in developing strategic account plans
- Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues, for the client or internal team
Requirements
Great Benefits
About Us
Response Labs is an award-winning, data-driven CRM and loyalty marketing agency. We combine strategy, data science, creative, production, and media to deliver impactful omnichannel campaigns for our clients. Our mission is to Make Every Message Matter by fostering meaningful connections between brands and customers.