Account representative h1.location_city
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Account representative • rochester ny
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Now hiring Account Support Representative
Geneseo, NY
Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY.
Pay Rate: – per hour + monthly bonus opportunities
Shift:
Training Schedule:
Monday–Thursday: 8:00 AM–5:00 PM
Friday: 8:00 AM–4:30 PM
Post-Training Flexible Schedule:
Monday–Thursday: 8:00 AM–9:00 PM
Friday: 8:00 AM–7:00 PM
Choose an 8-hour shift within these windows
One evening shift (until 9 PM) is required per week
Customer Happiness Specialist (Yes, It’s a Real Job!)
Your voice matters. Step into a Account Support Representative role where you’ll help customers, solve problems, and keep customer service running smooth every day.
Why You’ll Love This Job:
- Health + Welfare stipend adds an additional data-preserver-spaces="true">Benefits start Day 1 – Medical, Dental, Vision and more!
- Direct hire opportunity
You’re a Fit If You :
- High school diploma or GED
- Minimum 1 year of collections experience
- Strong reading comprehension, communication, and typing abilities
- Comfortable navigating modern office systems and data tools
- Excellent attention to detail and organizational skills
- Ability to follow structured procedures and work independently
- Must be within commuting distance of Geneseo, NY (in-office only)
What You’ll Be Doing:
- Contact individuals with delinquent accounts to discuss repayment options
- Make outbound and inbound calls with professionalism and accuracy
- Conduct skip-tracing to locate updated contact or employment details
- Negotiate payments or escalate more complex cases appropriately
- Document all interactions clearly while following the scripts verbatim
- Verify account details for special circumstances, such as disability or bankruptcy
- Ensure compliance with state, federal, and internal guidelines
- Perform additional duties as assigned based on business needs
“The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well.” Staffmark Associate
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