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• Serve as the primary point of contact between MBTA and the DPU regarding scheduling OTIP observations.
• Receive communications from the DPU both daily and weekly to schedule OTIP observations throughout the transit rail system.
• Receive communications from and schedule FTA observations of OTIP surveys.
• Communicate requested observations with appropriate MBTA departments both internal and external to Safety.
• Maintain an electronic log of OTIP observations.
• Routinely coordinate communications between all parties involved in the OTIP observation process.
• Answer questions and attempt to trouble shoot any OTIP observation concerns identified.
• Escalate concerns related to OTIP observations from Safet.
• Prepare reports as requested related OTIP observations.
• Maintain all MBTA Safety Documentation files related to OTIP observations.
• Prepare reports related to DPU and FTA OTIP observations when requested.
• Represent MBTA Safety Documentation as assigned at meetings related to OTIP, DPU, and FTA observations.
• Attend Safety Documentation Department meetings.
• Handle other Safety Documentation administrative duties as assigned time permitting.

Essential skills

• Strong organizational and multitasking abilities
• Ability to communicate utilizing among other things cellular devices
• Proficient in Share Point, Microsoft Office, Excel, and Power Point
• Excellent communication and interpersonal skills
• Proficiency in office software and equipment
• Problem-solving and customer service experience
• Attention to detail, accuracy, and professionalism

Qualifications

• A bachelor s degree
• One to three years of administrative and/or customer service experience
• An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor s degree
• Experience working with regulatory agencies is preferred but not required.

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.