Administrative secretary serp_jobs.h1.location_city

Our client is a therapy-based organization that designs evidence-based programs to support neurodivergent children in developing key life skills. Their holistic approach integrates behavioral science, mindfulness, and music to strengthen communication, self-regulation, and social abilities in a compassionate, structured environment.

Location :

Fully Remote | 9 AM - 5 PM EST

Role Overview :

As an Administrative Coordinator, you will ensure smooth daily operations and communication across the organization. Youll manage phone and text communication, maintain digital documentation, organize reports, and coordinate between families, providers, and partners. The ideal candidate is empathetic, organized, and highly detail-oriented, with strong interpersonal skills. Experience in medical, therapy, or education settings is preferred but not required.

Key Responsibilities :

Communication & Coordination :

Make and receive phone calls and text messages with families, providers, and vendors.

Follow up on open items and maintain clear, timely communication.

Coordinate with external organizations to gather and verify information.

Organization & Reporting :

Maintain organized digital files and documentation (Google Drive or similar).

Write concise reports or summaries after calls and meetings.

Handle data entry, form submissions, and record updates.

Operational Support :

Support scheduling and coordination of sessions, meetings, and events.

Keep internal systems up to date and accessible.

Identify and propose efficiency improvements.

Qualifications : Experience :

2+ years of experience in administrative, coordination, or operational support roles.

Experience in healthcare, therapy, or education is a plus.

No formal certification required, but comfort handling sensitive information and communicating with empathy is essential.

Comfortable managing frequent phone communication with families and external partners.

Skills :

Strong verbal and written communication in English and Spanish.

Excellent organization and time management skills.

Proficiency with Google Workspace.

High attention to detail and ability to handle confidential information.

Empathetic, patient, and calm under pressure; able to communicate compassionately with families.

Reliable, proactive, and collaborative; aligned with a mission-driven, family-centered culture.

What Success Looks Like :

Clear, compassionate communication with families and providers.

Smooth coordination of administrative and operational tasks.

Accurate documentation and efficient follow-ups.

Trust-based relationships built on empathy and professionalism.

Opportunity :

This is an opportunity to join a purpose-driven organization making a positive impact on the lives of neurodivergent children and their families. Youll be part of a compassionate team dedicated to helping families access care and support with empathy, structure, and understanding. Apply now!

Application Process :

To be considered for this role these steps need to be followed :

Fill in the application form

Record a video showcasing your skill sets