Administrative services supervisor Jobs in Los Angeles, CA

Fx Client Services Supervisor

East West Bank is seeking an experienced FX Client Services Supervisor to oversee and support all post-trade foreign exchange activities. This role encompasses a broad range of FX functions, including foreign currency account onboarding, client support, and the settlement of interbank and derivative trades. The ideal candidate will bring a strong understanding of FX products and services, along with the ability to connect and navigate the various operational, client, and market-facing aspects of the FX business.

Responsibilities include overseeing daily FX operational activities across post-trade processing, settlements, confirmations, and reconciliations. The role also involves supervising and providing guidance to FX Client Services and Operations staff, including training, workload prioritization, and performance coaching. The FX Client Services Supervisor will ensure timely and accurate processing of interbank, customer, and derivative FX transactions in accordance with internal controls and regulatory requirements. They will review, approve, and resolve FX trade exceptions, breaks, and settlement issues, escalating risks as appropriate. The role also involves managing foreign currency account onboarding and ongoing maintenance, ensuring adherence to KYC, AML, and client documentation standards. The FX Client Services Supervisor will act as a key liaison with front office, risk, compliance, treasury, technology, and external counterparties to resolve operational and client issues. They will monitor FX settlement risk, cut-off times, and nostro account activity to ensure liquidity and funding accuracy. The role includes identifying process inefficiencies and leading operational improvements, automation initiatives, and control enhancements. The FX Client Services Supervisor will support system enhancements, UAT testing, and implementation of new FX products or services. They will ensure high-quality client service by addressing client inquiries, resolving escalations, and maintaining strong client relationships. The role also involves preparing and maintaining operational metrics, management reports, and regulatory reporting as required. The FX Client Services Supervisor will foster a collaborative, high-performance team culture that promotes accountability, continuous improvement, and operational excellence. They may perform other duties as assigned.

Qualifications include a bachelor's degree in Finance, Business, Economics, or a related field, or equivalent industry experience. The ideal candidate will have 5+ years of experience in FX Operations, FX Client Services, or a related financial services role, with at least 12 years in a supervisory or lead capacity. They will have a strong working knowledge of FX products, including spot, forwards, swaps, and FX derivatives. Hands-on experience with post-trade FX processes, including confirmations, settlements, reconciliations, and nostro account management is required. The FX Client Services Supervisor will have a solid understanding of FX operational risk, settlement risk, and related control frameworks. Familiarity with regulatory requirements, audit processes, and compliance standards impacting FX operations (e.g., KYC, AML, and internal controls) is necessary. Proficiency in FX processing systems, trading platforms, and settlement networks (e.g., SWIFT), as well as strong Excel and reporting skills, is required. Excellent verbal and written communication skills, with a client-focused mindset, are essential.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

The base pay range for this position is USD $90,000.00/Yr. - USD $120,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.