Adoption specialist Jobs in Cambridge, MA

Engineering Manager, Adoption and Value Realization

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We're a high-growth AI and Data company scaling rapidly.

We are a team of agentic builders who rely heavily on AI development practices to accelerate our ability to deliver value to our customers. We believe in extreme ownership and agency, where every engineer takes responsibility for working throughout the organization to land impact with customers. We're a close-knit team that enables high levels of autonomy by constantly communicating our intentions, sharing problems and learnings, and helping each other learn and grow.

We are looking for a strongly technical and empathetic engineering leader to lead our Adoption and Value Realization team, focused on driving meaningful user engagement with our existing product functionality and ensuring customers realize clear, demonstrable value from AcuityMD. As the founding manager of this new team, you will be instrumental in guiding the team's technical investments, achieving product success, growing the team, and mentoring engineers. You will join the engineering leadership team to help shape the culture, processes, and technical investments across engineering.

We are looking for a world-class technical and systems thinker and a world-class leader for this highly impactful role. We believe the important aspects of software are deep in the details and lead-from-the-front managers who have an in-depth understanding of their team's mission, product, and software and its connection to our overall company strategy truly thrive in our environment.

Team Mission

The Adoption and Value Realization Team is responsible for driving meaningful engagement across our existing customer base. Our mission is to ensure that each AcuityMD user experiences the value and improved commercial outcomes of AcuityMD weekly or more broadening consistent usage across our paid subscriber base and deepening usage of our most impactful workflows.

This team owns the systems and experiences that connect product value to user behavior including notifications across email, push notifications, and sms, as well as marketing enablement tooling, value storytelling, and our engagement dashboard. We build the feedback loops, activation surfaces, and insight tools that turn product capability into realized customer outcomes.

Responsibilities

• Partner with teams throughout the org and directly deliver product experiences that drive measurable increases in engagement and value realization, in close cross-functional partnership
• Partner closely with Product to define, instrument, and improve engagement funnels and feedback loops
• Build systems that enable intelligent notifications, get high-impact insights to our users, and help managers enable their team on the platform
• Lead experimentation and iteration cycles (A/B testing, behavioral insights, activation flows) to continuously improve our user's AcuityMD engagement and sales outcomes
• Be a strong voice for technical excellence, a passionate advocate for thoughtful software design, and a mentor and coach who inspires engineers to grow
• Drive initiatives across our engineering team to build and reinforce our culture of expansive ownership, individual autonomy, and constant learning through curiosity
• Contribute meaningfully to the growth of each engineer individually and to the team's overall operating capability
• Facilitate collaboration with other teams to deliver the best solution for the customer regardless of internal lines of ownership
• Take a leadership role throughout the engineering organization, including in our hiring and onboarding processes
• You instinctively build using agentic tools (Claude Code, Codex, etc) and are invested in pushing the boundaries of what is possible with agentic development

Your Profile

• 5+ years of experience as a professional software engineer
• 3+ years of experience as a deeply-technical engineering manager
• Experience leading complex technical projects
• Proven track record of architecting, building, and delivering software
• Strong leadership, collaboration, and communication skills
• Experience working on growth, adoption, activation, or engagement-focused product teams
• Comfort operating in metrics-driven environments with clear ownership over behavioral and usage outcomes
• Strong product instincts and ability to translate ambiguous engagement and value measurement challenges into concrete engineering strategy

You must have an eligible work permit in the USA to be considered for this position.

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. Base salary range: $220,000 to $265,000

We Offer:

• Ground floor opportunity : Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget : Reimbursements for relevant learning and up-skilling opportunities.
• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO : Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans : We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend : $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats : We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave : 8-16 weeks of fully-paid, flexible parental leave.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.