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Under the direct supervision of the Adult & Teen Services Manager, the Adult & Teen Services Associate is integral to providing outstanding reference, readers advisory, and technology support services to library patrons.
Primary Responsibilities
Deliver consistent, friendly, and professional customer service to the public and staff while working at the reference desk.
Provide reference and reader’s advisory services in person, by telephone, e-mail, and via chat.
Guide patrons by offering personalized suggestions and advice tailored to individual reading preferences.
Assist patrons with self-service resources, including photocopiers, printers, computers, software applications, databases, online registration, and services designed for adults and teens.
Aid patrons with basic troubleshooting of common software products, operating systems, browsers, and other technologies associated with library services including handheld devices, e-readers, laptops, and tablets.
Perform other assigned duties and tasks as needed.
Working Conditions
Work is performed in a typical library environment.
Part-time position requiring regular evening & weekend hours.
Benefits
The benefits of this position at the Batavia Public Library include :
Insurance : Vision
Retirement : Optional matching 457 plan
Continuing Education Opportunities
Paid Time Off : Vacation, Sick, & PTO
Requirements :
Minimum Qualifications
Bachelor’s degree in any major from an accredited college or university preferred.
Previous customer service, library, and technology experience preferred.
Ability to effectively provide readers’ advisory and reference services.
Proficient technology skills.
Strong interpersonal and communication skills, both written and verbal.
Knowledge of authors, literature, and materials catering to adults and teens preferred.
Physical Requirements
The employee must frequently sit, stand, walk, bend, stoop, reach with hands and arms, kneel, or get down on the floor, and climb stools.