Air conditioning serp_jobs.h1.location_city

Job Description

Job Description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent to focus on group air travel reservations for ADTRAV. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously. They will also act as the liaison for multiple group accounts and work with leadership on negotiating group air contracts and discounts.

Essential Duties and Responsibilities include the following :

• Book and ticket air travel for groups up to 4,000 travelers, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
• Organize group travel for corporate incentive, leisure, and government clients.
• Book and issue airline reservations through GDS system, accurately and efficiently.
• Research and coordinate airline contracts, in conjunction with the leadership team.
• Act as a liaison for all group air accounts.
• Work with leadership to manage group blocks, attrition, and utilization.
• Follow up with clients regarding travel plans and adjust as needed.
• Be responsive to travelers and clients throughout the booking process.
• Meet all KPIs as required for the position (e.g., average transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Qualifications :

The pay range for this position is $22-25 / hour. Pay is based on experience booking group air and complex international travel. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.