Airline ticket agent Jobs in Lansing, MI

Job Title

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Performs analysis and provides oversight and guidance in phases of TE/GE's issue submission, issue identification, development, and compliance strategy processes. Performs analysis and provides guidance on issues relative to workplan development, monitoring, and compliance strategy assessment. Assures that the processes/activities conform to internal IRS policies, as well as to federal regulations and laws. Utilizes a mastery level of a professional knowledge of advanced accounting and auditing principles to perform projects, studies and analyses on such topics as issue submission and scoping; issue proposal framework and approach; compliance strategy proposal, development, approval, monitoring and assessment; researches and analyzes data including examination results to identify customer segment/industry trends, issues and problems. Performs reviews of various TE/GE issue identification and compliance strategy programs against established strategic goals and identifies improvements to relative functional processes and systems to achieve targets, tracks, and updates data required to support the analyses or studies. Incorporates ongoing projects and programs related to newly identified issues into the Workplan. Monitors closing results and shares findings internal stakeholders. Analyzes trends from TE/GE Determinations and Voluntary Compliance activity.
• Analyzes program functions and/or areas to discern trends in program delivery. Analyzes overview report data to measure effectiveness in meeting baseline or the degree to which program plans and achievements support strategic initiatives. Serves as the process analysis expert for a program or function. Develops various techniques and methods to assess costs and benefits of alternative programs and to evaluate the effectiveness of current programs. Develops program plans, designs and issues directives and instructions, and develops recommendations to improve the effectiveness of assigned program. Reviews and evaluates the effectiveness of operating procedures, workflow, inter-functional coordination, and organization operation through personal observation, conferences, and of status reports and data. Prepares resulting documents from these reviews, reporting on progress towards achievement of program initiatives. Evaluates the implementation of new procedures affecting the program operations and maintains adequate controls to ensure compliance with procedures and deadlines. Assesses the impact of new programs and legislative changes on existing programs and resources. Presents findings through reports, memoranda, oral presentations, and other documents as required.
• Leads or participates in task groups or independently conducts special studies or projects on aspects of a segment of the assigned program activity. Provides leadership to ad-hoc groups, in the conduct of special studies, investigations, or projects. Participates in TE/GE task forces. Ensures that the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services. Articulates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Coaches the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution. Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; adjusting accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.