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Amazon delivery • seattle wa
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Solutions Architect – Amazon Connect
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The AES GroupBellevue, Washington, USA- [job_card.full_time]
Job Title : Solutions Architect Amazon Connect
Focus : Cloud Contact Centers Amazon Connect Implementations
Location : Remote (US-based preferred)
Employment Type : Full-time / Contract / Consulting (flexible)
About the Role
We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design implement and scale cloud-native contact center solutions for innovative customers.
This role is ideal for someone who has implemented Amazon Connect in real-world environments enjoys working closely with business and technical stakeholders and is comfortable delivering POCs pilots and production-ready solutions in fast-moving settings.
About Us
AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions POCs and modern cloud architectures for high-growth organizations.
This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.
Key Responsibilities
- Architect and implement Amazon Connect based contact center solutions
- Design and configure :
Contact flows (IVR routing self-service)
AWS services (Lambda S3 DynamoDB API Gateway)
Required Qualifications
Preferred / Nice-to-Have Skills
Why Join Us
Who Should Apply
This role is ideal for :
Key Skills
Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting
Experience : years
Vacancy : 1