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Last updated: 3 days ago

Investigation Specialist I, Amazon Relay

Amazon.com Services LLCAtlanta, Georgia, USA
Full-time

Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers.This is an exciting opportunity to join a new team in a huge growth area for Ama... Show more

Amazon Brand Growth Manager_GNO partners

ScaleJetAtlanta, GA, United States
Full-time

Amazon Brand Growth Manager_GNO Partners.Our client, GNO partners, a well established fully remote Amazon brand consulting agency helping 7-figure Amazon FBA Sellers increase their profits and reve... Show more

Senior Applied AI Solutions Architect — Amazon Connect, Applied AI SA - AIVT

Amazon Web Services, Inc.Atlanta, Georgia, USA
Full-time

Application deadline: Jul 17, 2026.This position is part of the AWS Specialist and Partner Organization (ASP).Specialists own the end-to-end go-to-market strategy for their respective technology do... Show more

Manager, Programmatic

MslgroupAtlanta, GA, United States
$75,050.00 yearly
Full-time

Informed by data, our passionate team strives to deliver Hero Moments for our clients' brands in the final mile of the retail customer journey.We pride ourselves on being able to provide winning cl... Show more

Business Analyst - Contact Center

Omni InclusiveAtlanta, GA, United States
Full-time

Business Analyst with Contact Center experience, AWS Amazon Connect Experience, Microsoft Visio Management, Agile and Managerial skills (Meetings management/Minutes recording, Time Management). Show more

Amazon Connect Analyst

Keylent, Inc.Atlanta, GA, United States
Full-time

Atlanta, GA) No OT BGV Fully Cleared Client laptop.JD: Contact Center Modernization Genesys to Amazon Connect Migration.The Contact Center Modernization project aims at migrating all Lines of Busi... Show more

New Regions Construction Manager, AMER New Regions Construction

Phenom PeopleAtlanta, GA, United States
Full-time

Data Center Senior Center Construction Manager.The New Regions Data Senior Center Construction Manager (CM) is responsible for managing some of the most technical, cost efficient, and fast paced co... Show more

Investigation Specialist I, Amazon Relay

AmazonAtlanta, GA, United States
Full-time

Amazon is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation of carriers.This is an exciting opportunity to join a new team in a huge growth area for Am... Show more

Manager, Programmatic

Digitas North AmericaAtlanta, GA, United States
$75,050.00 yearly
Full-time

Informed by data, our passionate team strives to deliver Hero Moments for our clients' brands in the final mile of the retail customer journey.We pride ourselves on being able to provide winning cl... Show more

Manager, Programmatic

Prodigious WorldwideAtlanta, GA, United States
$75,050.00 yearly
Full-time

About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients' brands in the final mile of the retail customer journey.We pride ourselves on being a... Show more

Amazon Brand Strategist

AMZ AdvisersAtlanta, GA, United States
Full-time

Atlanta, Georgia, United States.AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces.Working at AMZ A... Show more

AMAZON NEEDS CDL-A DRIVERS FOR REGIONAL/SEMI LOCAL JOB

Small Potato TruckingDECATUR, Georgia, United States
Full-time

CDL-A driver for a lane within 250 miles around the location.No touch freight and competitive pay.Night driving  with $1,500.Minimum 6 months' tractor trailer experience.Valid Class A driver's... Show more

Semi Local CDL A Truck Driving Position

4th Day TruckingAtlanta, Georgia, United States
Full-time

Earn about $1500 per week, SEMI LOCAL POSITION.Pay: $250 per day (Estimated Weekly Gross: $1,500 (6 days worked, pre-tax).Dedicated account hauling Amazon freight, operate out of Atlanta, GA and su... Show more

OTR Class A CDL Team Driver

JRD Transportation IncAtlanta, Georgia, United States
Full-time
Quick Apply

JRD Transportation Inc is looking for OTR CLASS A CDL Team Drivers to join our team!.Fully loaded, Newer 2022, 2023 and 2024 Freightliner, Volvo, Kenworth, Inverter, Microwave and Fridge!.Dedicated... Show more

Amazon Connect Consultant, Technical Transformation

DeloitteAtlanta, GA, United States
Full-time

Amazon Connect Consultant, Technical Transformation.Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ana... Show more

Senior Account Manager, Retail Marketplaces (Amazon)

AcadiaAtlanta, GA, United States
Full-time

Senior Account Manager, Retail Marketplaces (Amazon).Fully Remote Acadia - Atlanta, GA 30318.Senior Account Manager, Retail Marketplaces (Amazon).Acadia is a modern media and growth agency focused... Show more

Manager, Programmatic

Starcom Mediavest Group Germany GmbhAtlanta, GA, United States
Full-time

We're looking for a Programmatic Manager.Programmatic and/or biddable media experience on Walmart Connect and Amazon DSP is required.Candidates without this experience will not be considered.Candid... Show more

AmazonMQ Senior Software Engineer

ImagineX ConsultingAtlanta, GA, US
Full-time
Quick Apply

ImagineX is a tech company that deploys AI-assisted teams to build and secure mission-critical enterprise solutions with our clients – spanning software, data, and AI.Structured like a softwa... Show more

Seasonal Transportation Specialist, SCS, Relay Operations Center

Amazon.com Services LLC - A57Atlanta, Georgia, USA
Full-time

This role is located in Atlanta, GA and is fully on site.No relocation assistance is provided for this role.Amazon’s ROC Team is seeking a highly skilled and motivated Seasonal Transportation Speci... Show more

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Investigation Specialist I, Amazon Relay

Investigation Specialist I, Amazon Relay

Amazon.com Services LLCAtlanta, Georgia, USA
16 days ago
Job type
  • Full-time
Job description
Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

Amazon is looking for a Investigation Specialist I that has a background in transportation, financial risk, risk management or data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.



Key job responsibilities
- Provide data analysis & conduct investigations
- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary


A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
- Extract data independently through SQL queries, dashboards and use them to back up the problem statements/ proposals

BASIC QUALIFICATIONS

- Experience with Microsoft Office products and applications
- 2+ years of customer service experience

PREFERRED QUALIFICATIONS

- Experience working on identity verification/fraud detection processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.