Appointment scheduler serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Appointment scheduler • denton tx
Bilingual Customer Service & Scheduler
Scale ArmyDenton, TX, United States
Appointment Setter - Interview This Week
Vasu AgencyDenton, TX- serp_jobs.job_card.promoted
Virtual Appointment Setter
Team Sunshine Construction, LLCDenton, TX, US
Scheduler and Exports Clerk - 2nd shift $22.77 / hr
Stanley Black & DeckerNorthlake, TX, United States
Surgery Scheduler
HCADenton, TX, United States- serp_jobs.job_card.promoted
Senior Scheduler (Construction)
Blue Signal SearchDenton, TX, United States- serp_jobs.job_card.promoted
Appointment Setter - Work From Home
Spade RecruitingDenton, TX, USBilingual Customer Service & Scheduler
Scale ArmyDenton, TX, United States- serp_jobs.job_card.full_time
Our client is a U.S.-based residential and commercial services company recognized for its commitment to quality, professionalism, and reliability. With an expanding team and growing client base, they are focused on strengthening communication between customers, office staff, and field teams to ensure a seamless service experience.
Location :
Fully remote | 9 AM - 5 PM EST
Role Overview
The Bilingual Customer Service & Scheduler will serve as the primary point of contact for customers and internal teams. The role involves managing inbound communication, coordinating service schedules, and maintaining smooth interactions between clients and field staff in both English and Spanish.
The ideal candidate is empathetic, detail-oriented, and capable of resolving client concerns while ensuring operational efficiency.
Key Responsibilities
Inbound Communication & Scheduling
Manage inbound calls and emails from customers regarding appointments, service inquiries, and scheduling changes.
Book, modify, or confirm appointments within Jobber (CRM) or similar scheduling software.
Ensure all schedule updates are communicated promptly to the appropriate field teams.
Customer Service & Complaint Resolution
Handle client complaints and feedback with professionalism, empathy, and efficiency.
Log service issues accurately using UDS / Thrive or related quality tracking tools.
Follow up with clients to confirm satisfaction and verify proper resolution.
Provide bilingual support to bridge communication between English-speaking management and Spanish-speaking staff.
Team Coordination & Reporting
Communicate daily updates and client notes to the field and management teams via Slack.
Maintain organized records within Google Workspace and other internal systems.
Prepare weekly summaries of customer interactions and service issues to identify recurring trends and improvement opportunities.
Qualifications
Experience
24 years of experience in customer service, scheduling, or dispatching.
Background in service-based industries (cleaning, maintenance, or field services) preferred.
Skills
Fluent in both Spanish and English (verbal and written).
Strong communication, organization, and de-escalation abilities.
Proficiency in Jobber, Slack, Google Workspace, and CRM systems.
Familiarity with UDS / Thrive or similar quality tracking software preferred.
Empathetic, culturally sensitive communicator with a calm, solution-oriented mindset.
Reliable, organized, and collaborative team player.
What Success Looks Like
Consistently high levels of customer satisfaction and retention.
Clear and efficient communication between office and field teams.
Prompt, professional handling of client issues and inquiries.
Improved operational flow and reduced scheduling conflicts.
Opportunity
This is an opportunity to play a vital role in a growing service organization that values teamwork, communication, and excellence. The position directly supports customer retention, operational efficiency, and cross-team coordination, offering the chance to make a measurable impact on daily business success. Apply now!
Application Process :
To be considered for this role these steps need to be followed :
Fill in the application form
Record a video showcasing your skill sets