Auditor [h1.location_city]
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Auditor • las vegas nv
- [promoted]
- [new]
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VirtualVocationsHenderson, Nevada, United States- [job_card.full_time]
A company is looking for a Quality Auditor to support the consistency and compliance of quality standards within a contact center environment.
Key Responsibilities :
Evaluate contact center processes, workflows, scripts, and quality standards for alignment with policies and regulations
Identify procedural gaps and operational risks impacting service delivery and customer experience
Prepare audit-ready reports summarizing findings and recommending corrective actions
Qualifications :
Minimum of 2 years of auditing experience in quality assurance or compliance roles
Experience in a contact center environment with knowledge of ACA-related operations
Understanding of quality assurance standards and documentation requirements
Ability to identify procedural gaps and assess operational risks
Familiarity with QA and audit tools used in contact center operations