Auto technician • tempe az
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The average salary range is between $ 38,190 and $ 80,753 year , with the average salary hovering around $ 52,899 year .
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Underwriter I within PNC's Retail Bank Operations - Indirect Auto organization, you will be based in Phoenix, AZ or Pittsburgh, PA.
The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.
Location & Schedule
Remote position based in the Phoenix, AZ area or Pittsburgh, PA.
Requires occasional in-office attendance, typically 12 days per month.
Schedule: 2:00 PM 11:00 PM EST (11:00 AM 8:00 PM MST/Arizona Time). Or 12pm-9pm EST for Pittsburgh location.
Availability to work 3 Saturdays per month and designated holidays is required.
Key Responsibilities
Underwrite and evaluate consumer loan applications in accordance with established policies and guidelines.
Receive incoming calls from and make outbound calls to the dealer network to support lending decisions and provide status updates.
Conduct fraud reviews and research on applications when necessary to mitigate risk and ensure compliance.
Accurately document customer and dealer interactions while maintaining productivity and quality standards.
Preferred Skills & Qualifications
Strong phone communication skills with the ability to build rapport and professionally manage conversations.
Ability to effectively multitask by speaking with customers or dealers while simultaneously documenting information and navigating multiple systems.
Excellent typing and documentation skills with a high level of accuracy and attention to detail.
Strong critical thinking and problem-solving abilities to assess situations and make informed decisions.
Proven ability to balance quality, efficiency, and speed in a fast-paced environment.
Strong organizational skills and ability to manage multiple priorities while meeting performance expectations.
Experience working in customer service, lending, underwriting, collections, or other phone-intensive environments is preferred.
