Automotive service advisor • phoenix az
Prioritize customers in every interaction, striving to exceed their expectations.Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction.Adhere to Meineke pr... Show more
Be the Trusted Connection Between Our Customers and Our Technicians.Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department.If yo... Show more
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, a... Show more
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military... Show more
Certified Mazda Service Technician.W Bell Rd Unit 1, Phoenix, AZ 85023.Monday-Saturday | 7am-5pm | 5-day workweek.As one of the leading automotive retailers in Arizona and Nevada, we take pride in ... Show more
Service Technician, European Automotive.Our car dealership team is rapidly expanding, and we are currently looking for a new automotive technician to join our service center.The ideal candidate wil... Show more
Brakes Plus was founded in 1990 with a single store in South Denver.Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa.As one of the fastest growing ... Show more
E Camelback Rd, Phoenix, AZ 85014.Monday-Friday | Rotating Saturdays.Commission | $90,000+ Earning Potential!.As one of the leading automotive retailers in Arizona and Nevada, we take pride in our ... Show more
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.We are redefining the traditional dealership model through i... Show more
RV Service Advisor – Full Time – Mesa, AZ.Our People Make the Difference.We are seeking a customer‑focused.If you enjoy helping customers, coordinating repair work, and being part of a respected Ar... Show more
We're a results-focused, performance-driven team that knows how to deliver.Every role here plays a key part in shaping an exceptional experience for our customers and for each other.We offer the ki... Show more
Are you ready to shift your career into high gear?.Midas is on the lookout for a high-energy, go-getter who thrives in a fast-paced environment, lives for the hustle, and is hungry to prove themsel... Show more
Customer Service Travel Advisor.Join Our Growing Team at Departure Travel.Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memor... Show more
As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed.RWC Idealease is committed ... Show more
Courtesy Automotive Group is a family-owned and operated business since 1955.At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptio... Show more
You’ll be part of a dealership that values its history, its people, and its commitment to serving customers and the community.A consistent winner of the President’s Award, Sanderson Ford is Ford’s ... Show more
As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.Our Chapman Hyundai Phoenix location is currently seeking an ... Show more
Caliber Collision has an immediate job opening for a Collision Estimator to perform all-purpose duties, which may include, but not limited to: writing estimates, conducting process reviews, checkin... Show more
Big O Tires and Service is growing! We are looking for experienced Service Advisors that want to grow with our company.Here we strive to be the preferred tire and auto service retailer in every com... Show more
Experienced Dealer Service Advisor – Full‑Time.Monday – Friday | 7:00 AM – 6:00 PM Saturday | 7:00 AM – 3:00 PM.Minimum 3 years as a Dealer Service Advisor.The ideal candidate will have at least .... Show more
The average salary range is between $ 43,055 and $ 82,500 year , with the average salary hovering around $ 60,000 year .
The average salary range is between $ 47,820 and $ 92,500 year , with the average salary hovering around $ 64,997 year .
Benefits:
Service Advisor Duties A
· Prioritize customers in every interaction, striving to exceed their expectations.
· Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction.
· Adhere to Meineke procedures for welcoming customers, gathering information, explaining the inspection process, and obtaining signed work orders before commencing any work.
· Educate customers on inspection results, communicate the benefits and value of any necessary work, answer questions, and perform needed repairs according to Meineke protocols.
· Follow Meineke procedures for customer check-out, including reviewing work done, seeking feedback, scheduling follow-ups, and informing customers about the CSI program.
· Proactively communicate with customers throughout their visits, keeping them informed and managing issues as they arise.
· Aim to achieve a 70% email collection rate.
· Meet weekly and monthly personal sales targets.
· Contribute to the overall center sales goals.
· Conduct role-playing presentations with team members before presenting to customers.
· Always adhere to Meineke phone procedures, including daily role-playing to maintain skills.
· Regularly review recorded calls to identify areas for improvement.
· Assist in training and role-playing with other team members as needed, helping others stay proficient.
· Possess comprehensive knowledge of Mkey to efficiently build complete repair tickets.
· Utilize Job Builder, sales packages, and ISE to construct thorough estimates for all work recommended by technicians.
· Prepare complete repairs, incorporating all relevant parts, services, accessories, and labor to protect the customer's investment and ensure proper vehicle system functionality.
· Order parts from approved vendors promptly, track arrival, and verify with technicians to ensure accuracy. Assign invoices to the correct RO numbers.
· Ensure full documentation on every ticket, including inspection sheets, estimates, work orders, final invoices, battery test forms, etc.
· Work proactively to maintain a clean, comfortable, and professional center image at all times.
· Assist with regular center maintenance as needed.
· Manage cores, returns, inventory deliveries, and other upkeep tasks as requested.
· Perform closing duties as required, including closing the day in Mkey, bank deposits, cash audits, etc.
· Be a team player and help others achieve their goals.
· Take initiative on tasks that need to be done without waiting to be asked.
· Train and teach new team members as necessary.
· Contribute to a positive and productive team environment.
· Follow all center policies and procedures.
· Perform any additional tasks as requested.
· Assist the Shop Manager with back-office and financial tasks, including maintaining accurate daily records of customer transactions and daily center business, ensuring easy access at any time.
· Track cores, returns, labor warranty claims, and other vendor financials daily to ensure accuracy and manage margins.
· Resolve any outstanding customer issues or complaints satisfactorily.
· Manage the daily customer callback process to ensure calls are being made and appointments are being set.
· Monitor online reviews and Meineke CSI scores regularly; follow up on outstanding issues and train team members on areas for improvement.
· Assist the Lead Technician in ensuring the shop runs efficiently.
