Automotive service manager Jobs in Grand Rapids, MI

Service Manager

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values.

The Service Manager oversees the Service Department, including marketing, growth, recruitment, retention, and customer service. They uphold company values through accountability, integrity, and commitment to positive experiences, lifelong learning, innovation, and effective resource management.

Essential duties and responsibilities include:

• Honor commitments: Set and enforce standards, conduct audits, and foster improvement.
• Customer satisfaction: Seek feedback, exceed expectations, address concerns, and anticipate needs.
• Follow-through: Set goals, develop action plans, monitor progress, and hold everyone accountable.
• Leadership: Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
• Create positive experiences: Respond to customer inquiries and resolve issues
• Provide post-repair follow-up and build customer relationships
• Manage escalations and collect customer feedback
• Develop knowledge base and improve processes
• Maintain product knowledge and communication skills
• Practice active listening, problem-solving, patience, and empathy
• Maintain a positive attitude and teamwork
• Be proficient in technology, multitasking, adaptability, and time management
• Foster lifelong learning: Engages with customers regularly to identify learning opportunities.
• Identifies relevant training programs for themselves and their team.
• Fosters a growth mindset within the team.
• Exhibit pioneering spirit: Embrace innovation
• Drive continuous improvement
• Market the Service Department to grow the business
• Demonstrate good stewardship: Recruit qualified technicians with HR.
• Delegate tasks and authority to department leaders.
• Manage resources (time, labor, equipment, materials) efficiently.
• Adhere to budget, monitor expenses, and maximize revenue.
• Prioritize customer satisfaction by delivering high-quality service.

Other duties as assigned include adapting to the evolving needs of the organization and undertaking additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications include:

• High school diploma or equivalent (Associate degree preferred)
• Five or more years of related experience, including supervisory responsibilities
• Valid driver's license (CDL required or ability to obtain)
• Previous experience as a Service Technician
• Supervisory or leadership experience in a service environment
• Conflict resolution skills
• Proven leadership skills
• Track record of people development
• Excellent customer service, communication, and multitasking skills
• Intermediate computer skills (Google apps, computer-generated business systems)

Employee benefits include:

• Insurance: Medical - PPO and HDHP options, Flexible Spending Account (FSA), Health Savings Account (HSA) with company match, Dental Insurance, Vision Insurance, Accident & Critical Illness Insurance, Group Term Life Insurance (company paid), Short and Long-Term Disability (company paid)
• Paid Time Off: Paid Time Off (PTO), Paid Holidays, Volunteer Time-Off, Paid Maternity/Paternity Leave, Bereavement/Funeral
• Compensation: 401(k) Retirement Plan with company match, Incentive Programs, Shift Differential Program, Tool Rewards Program, Safety shoe and glasses program
• Other: Employee Assistance Program (EAP), Wellness incentives, Company paid and provided uniforms, Training: In-House, Instructor-Led, and Online

Physical and mental demands include:

• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee is frequently required to use a phone, personal computer, copier, and printer/scanners. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.