Background investigator Jobs in Austin, TX

Employee Relations Investigator

The Employee Relations Investigator conducts thorough, unbiased investigations into employee relations concerns and supports a positive, engaged workforce. This role combines hands-on investigative work with strategic partnership, requiring close collaboration across teams to provide expert guidance on complex workplace issues and ensure fair, consistent outcomes.

Responsibilities

• Independently conduct full-cycle, unbiased investigations into employee relations concerns, from intake through closure.
• Determine findings based on facts and evidence, and prepare all required documentation in a clear, concise, and well-organized manner.
• Draft comprehensive investigation reports that summarize allegations, evidence, analysis, credibility assessments, and final conclusions.
• Maintain accurate and up-to-date case management and tracking tools to document investigative activities, timelines, and outcomes.
• Conduct in-person, web-based, and phone-based interviews with complainants, respondents, and witnesses in a neutral, respectful, and professional manner.
• Analyze information collected from interviews and other evidence, evaluating credibility and consistency to reach timely and well-reasoned conclusions.
• Maintain strict confidentiality and handle all issues with sensitivity, ensuring investigations remain impartial and free from bias.
• Identify key investigative issues, relevant evidence, and appropriate investigative actions for each case.
• Partner with other internal teams and stakeholders as needed to ensure appropriate follow-up and resolution of employee concerns.
• Maintain regular, proactive interactions with leaders, partners, and employees to help navigate new or critical situations requiring employee relations expertise.
• Provide guidance and recommendations to stakeholders on employee relations matters, grounded in best practices and applicable laws.
• Participate in and support projects led by the Employee Relations team, contributing investigative expertise and insights.
• Effectively manage multiple investigations simultaneously, prioritizing workload and meeting deadlines in a fast-paced environment.
• Communicate objectively and professionally with employees and management about complex, difficult, and emotional issues, both verbally and in writing.

Essential Skills

• Minimum of 2+ years of employee relations or investigations experience, with 5+ years preferred.
• Demonstrated full-cycle investigation experience, including intake, planning, interviewing, evidence review, analysis, and case closure.
• Knowledge of harassment, discrimination, and retaliation cases and how to investigate them effectively.
• Strong credibility assessment skills, including the ability to evaluate consistency, corroboration, and reliability of information.
• Strong written communication skills, with the ability to prepare clear, concise, and comprehensive investigation reports and documentation.
• Ability to manage multiple cases efficiently while meeting deadlines and maintaining high-quality work.
• Knowledge of federal, state, and local laws and statutes that govern employment policies and practices.
• Thorough understanding and application of workplace investigations best practices and standards.
• Experience conducting neutral fact-finding interviews with employees at various levels of an organization.
• Ability to build strong working relationships across all levels of the organization and collaborate effectively with cross-functional partners.
• Excellent planning, organization, and time management skills, with strong attention to detail.
• Ability to handle multiple tasks and work in a fast-paced, time-sensitive environment.
• Ability to communicate objectively with employees and management through complex, difficult, and emotional issues.
• Outstanding verbal communication skills, including the ability to ask effective questions and facilitate open dialogue.
• Strong business acumen, demonstrated through familiarity with internal and external HR principles, concepts, practices, and standards.

Additional Skills & Qualifications

• Experience supporting employee relations in multi-location or multi-state environments.
• Demonstrated ability to navigate key partnerships with HR, legal, and business leaders during investigations.
• Proven ability to maintain confidentiality and handle sensitive information with discretion.
• Experience using case management or tracking tools to document and monitor investigations.
• Strong analytical and critical thinking skills, with the ability to synthesize complex information and provide practical recommendations.
• Comfort working with employees and leaders at different levels and in different functions.
• Interest in contributing to broader Employee Relations projects and initiatives beyond individual investigations.

Work Environment

This role is based in a corporate environment, with a preferred location in Austin, TX, and additional options in Fremont, CA; Reno, NV; Draper, UT; and Buffalo, NY. The position involves frequent interaction with employees, leaders, and cross-functional partners, often through in-person, web-based, and phone-based meetings and interviews. Work is fast-paced and time-sensitive, requiring effective prioritization and strong organization. The environment emphasizes professionalism, confidentiality, and collaboration, with a focus on fostering a fair, respectful, and engaging workplace.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $47.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin, TX.

Application Deadline

This position is anticipated to close on Aug 3, 2026.