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Benefits manager • baltimore md
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MRI SoftwareBaltimore, MD, US- serp_jobs.job_card.full_time
Benefits Business Consultant
We are currently recruiting a Benefits Business Consultant to join our growing consultancy team. In this role, you will bring deep expertise in Housing & Council Tax Benefits and use your problem-solving and leadership skills to support clients both remotely and on-site. You could be working on anything from a simple account fix to a full-scale software conversion. Regardless of the task, you'll be expected to deliver the highest levels of service and contribute to successful outcomes for our clients. As a key member of the Professional Services team, you will act as a trusted partner to customers across the UK, providing expert training, consultancy, and ongoing support on the best-practice use of MRI's Revenues & Benefits software. As part of our Professional Services team, you'll also be eligible for participation in our Professional Services Bonus Scheme, which rewards high performance and successful project delivery.
Key Responsibilities :
- Deliver tailored training to both new and existing customers on MRI's Benefits applications.
- Provide on-site and remote consultancy services, including software configuration and data validation.
- Lead or support data cleansing activities, data extraction for Freedom of Information requests, and management return preparation.
- Create and maintain high-quality, customer-facing training materials and documentation.
- Deliver seminars and webinars, particularly for end-of-year processing and subsidy completion.
- Produce bespoke reports using your understanding of system architecture and database structures.
- Support software implementation and conversion projects.
- Investigate client-reported issues in detail, providing solutions or effective workarounds.
- Develop familiarity with system integrations and interface specifications.
Requirements :
We're obsessed with making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy :
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing : exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!