Bilingual customer service serp_jobs.h1.location_city

US Farathane is hiring for a Customer Service Representative this role will sit at our Riverside MO facility.

Summary :

Provide the main line of communication with all customers and supports the materials department by assuring customer requirements are shipped as ordered on time. Maintains MRP system and updates releases accordingly. Assist the Materials Department in verifying correct packaging is available for proper shipments and production requirements. Communicates with all customers on any potential container delivery issues or damages. Assist with all expandable packaging customer charges with proper documentation.

Essential Functions :

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements
• Notify customers of late missed or short shipments.
• Update database to reflect current packaging requirements and maintain container tracking logs
• Assist as appropriate in maintaining inventory accuracy (including plant supplies if applicable).
• Assist as appropriate in problem solving activities
• Prepare daily pick sheets for shipping and then print and distribute shippers when picks are complete.
• Process billing for all customers.
• Monitor and maintain customer portals / web sites to assure customer and USF requirements are met.
• Assist in all physical inventories taken in the plant.
• Ensure that all receiving data is 100% accurate and updated in Palette.
• Assist in tracking returnable containers.
• Responsible for following all internal and OSHA required safety procedures
• Adherence to all company policies and procedures (ie Quality Manual Associate Handbook etc)
• Maintain high standards of housekeeping in work area.
• Support plant activities toward achieving customer awards and Quality registration (ie TS16949 etc.)
• Monitors and manage Ford Chrysler and GM containers system (Smart & DDL System)
• Monitors and manage all tier account containers systems
• Tracks all short shipments of containers and reports any issues to production control
• Coordinate with cross function team to ensure packaging is available for production runs and shipments.
• Process packaging damage claims as needed and submits details needed for reimbursements
• Manages all expandable customer charge back
• Manage inventory in Parts for all containers and works on maintaining 100% accuracy and cycle counts all containers as needed
• Respond to all written and verbal communication internal and external in a timely fashion
• Maintains a working map of containers storage and updates as needed
• Works with Materials departments on maintaining proper housekeeping of container storage inside and outside the building.
• Assist with data entry of all tier account releases and shipments
• Communicates with all customers any potential short shipments or discrepancies
• Assist in cross functional team on corrective action and problem solving
• Audits and maintains the BOMs for proper packaging
• Audits and maintains all expandable shipments for customer reimbursement
• Assist is Annual year end physical inventory
• Adhere to all company policies and procedures

Qualifications :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand walk sit talk or hear. Ability to lift 35 pounds.

Working Conditions :

US Farathane offers an impressive compensation and benefits package including :

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies or similar will not be paid a fee and become the property of US Farathane.

The specific statements above are not intended to be all-inclusive.

US Farathane provides equal employment opportunities (EEO) to all qualified applicants for employment without regards to race color religion gender sexual orientation national origin age disability genetic information marital status height weight or status as a protected veteran.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1