Bilingual customer service Jobs in San Francisco, CA

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Service Coordinator - Housing Focused (Bilingual) role. Please note:

• This role requires applicants to be bilingual in English and Spanish.
• This position reports to the Program manager, integrated services and is a Full-Time, Non-Exempt role with a hourly range of $24.47 to $26.28 PRIMARY OBJECTIVE The Service Coordinator – Housing focused provides one-on-one support to individuals experiencing or at risk of homelessness, assisting clients with housing applications, individualized housing plans, and documentation.
• This role coordinates with housing providers and partner agencies to facilitate successful placements while maintaining accurate records in the HSH ONE System and delivering trauma-informed, culturally responsive services.
• ESSENTIAL FUNCTIONS & RESPONSIBILITIES Provide one-on-one housing navigation services to assigned clients experiencing or at risk of homelessness, including developing individualized housing plans and identifying appropriate housing opportunities.
• Assist clients in completing housing applications and gathering required documentation, including identification, income verification, benefits, and other eligibility documents.
• Maintain regular communication with clients throughout the housing placement process, providing updates, encouragement, and promptly communicating changes, concerns, or barriers to the supervisor or case management team.
• Coordinate with property managers, leasing agents, housing providers, and partner agencies to support successful housing placements.
• Maintain accurate, timely, and confidential client records in the HSH ONE System and other required databases in accordance with HIPAA, agency, and regulatory standards.
• Provide professional, trauma-informed, culturally responsive, and linguistically appropriate services, including support for Spanish-speaking clients.
• Educate clients about available housing resources, benefits, and community services, advocate for clients, and provide referrals to internal MNHC programs and external community resources.
• Participate in outreach, case conferencing, multidisciplinary team meetings, and care coordination activities as assigned.
• Participate in required training, staff meetings, and professional development activities.
• Perform other duties as assigned to support program operations and client success.
• CORE COMPETENCIES Communication & Interpersonal Skills Establish rapport and maintain collaborative relationships with clients, landlords, healthcare providers, community partners, and multidisciplinary teams.
• Communicate clearly and professionally in all interactions.
• Professionalism & Accountability Demonstrate reliability, emotional maturity, and accountability.
• Maintain punctuality, consistent attendance, and respectful interactions with clients, coworkers, and partners.
• Maintain appropriate professional boundaries and exercise sound judgment in all interactions.
• Organizational Skills Manage multiple priorities in a fast-paced environment.
• Demonstrate strong time management and problem-solving skills.
• Teamwork Work independently while contributing effectively as a member of a multidisciplinary team.
• Collaborate with multidisciplinary teams and community partners to coordinate services and improve housing outcomes.
• Safety & De-escalation Use conflict resolution, de-escalation, and crisis intervention skills effectively.
• Remain calm and professional when working with individuals experiencing behavioral health challenges, substance use disorders, or housing crises.
• MINIMUM QUALIFICATIONS High school diploma or equivalent.
• Bilingual in English and Spanish.
• Two years of experience providing case management, housing navigation, intake and assessment, service planning, documentation, referrals, or other direct services to individuals experiencing homelessness or housing instability.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and the ability to quickly learn electronic case management systems, including ONE System, Epic, or similar databases.
• PREFERRED QUALIFICATIONS Associate degree in Human Services, Social Work, Psychology, Behavioral Health, or a related field.
• Completion of a Case Management Certificate or other relevant workforce training program.
• Experience using electronic databases such as ONE System, Epic, or similar case management systems.
• Knowledge of San Francisco's homelessness response system, Adult Coordinated Entry, and housing resources.
• Experience working in homeless services settings such as shelters, navigation centers, resource centers, HSH-funded programs, permanent supportive housing, rapid rehousing, behavioral health programs, or community-based organizations.
• Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, or other vulnerable populations; lived experience welcomed and valued.
• To learn more about our organization, please visit our website at www.mnhc.org .

We offer a full range of benefits which includes the following:

• 401(k) retirement savings plan includes a company contribution Vacation: 2 weeks annually Paid educational leave: 40 hours annually Medical insurance: zero out-of-pocket expense under the base plan Dental and vision insurance provided at no cost to the employee Life insurance includes a free basic policy with an optional voluntary plan Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year Flexible spending accounts for health and dependent care expenses Commuter benefits As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization.
• Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.
• Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce . We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
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