Bilingual serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Bilingual • cleveland oh
- serp_jobs.job_card.promoted
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PNCCleveland, OH, USBilingual Customer Support Representative
VirtualVocationsCleveland, Ohio, United States- serp_jobs.job_card.full_time
A company is looking for a Customer Support Representative to assist restaurant owners with inquiries and issues.
Key Responsibilities
Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails from customers
Maintain a customer satisfaction level over 90%
Use Salesforce to log all activities and collaborate with the team on solutions
Required Qualifications
Customer-facing support experience, preferably at a software company
Fluent Spanish and English speaker with excellent communication skills in both languages
A designated work from home area with high-speed internet and minimal interruptions
Experience working in a fast-paced environment
Experience with a telephony system such as Talkdesk or RingDNA