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The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ents full range of products and services. This is accomplished through accurate and professional member transactions enhanced member awareness of existing products and services and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service quality communication product knowledge sales and accuracy while meeting all service performance and safety standards.

Essential Functions

The primary purpose of the Member Service Representative  position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ents full range of products and services.  This is accomplished through accurate and professional member transactions enhanced member awareness of existing products and services and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

The Member Service Representative must excel in service quality communication product knowledge sales and accuracy while meeting all service performance and safety standards.

The primary purpose of the Member Service Representative Senior  position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ents full range of products and services.  This is accomplished through accurate and professional member transactions enhanced member awareness of existing products and services and consistently meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures and financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

The Sr. Member Service Representative must excel in service problem resolution quality communication product knowledge sales and accuracy while meeting all service performance and safety standards.

Essential Functions at the Member Service Representative level :

• Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions new member account creation and account maintenance with a focus on member retention and acquisition.
• Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including but not limited to deposit and lending products credit and debit cards investments and business banking.

Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Unions Policies and Procedures documents as well as financial regulations to include but not limited to BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

Essential Functions at the Member Service Representative Senior level :

Accountable for discovering and meeting member needs by consistently achieving monthly sales standards through product offering in all areas including but not limited to deposit and lending products credit and debit cards investments and business banking. Further meeting needs through specialty training such as lending business banking and business development.

Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Unions Policies and Procedures documents and financial regulations including but not limited to BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

Qualifications :

Minimum Formal Qualifications for this Position

Member Service Representative :

Member Service Representative Senior :

REQUIRED : 6 months financial Services.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example a requirement of a bachelors degree in accounting and 2 years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a masters degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge / Skills :

Certifications Required :

Environmental Physical and Psychological Requirements

Additional Information :

The hourly range for the following positions :

Member Service Representative - $19.91 $22.22 (S10).

Member Service Representative Senior -  $22.63 - $25.58 (S11).

These positions are eligible for a monthly incentive plan.

These positions are eligible for a bilingual (Spanish) stipend.

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

We anticipate this position to close on 10 / 16 / 2025. Please submit your application at your earliest convenience to be considered.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including :

For more information about our outstanding benefits please visit our careers page at Opportunity Employer / Protected Veterans / Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1