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Billing assistant • providence ri
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Patient Billing Support (Ophthalmology / Optometry)
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Brown University HealthProvidence, RI, United StatesPatient Billing Support (Ophthalmology / Optometry)
BizForceProvidence, RI, US- serp_jobs.job_card.full_time
- serp_jobs.job_card.permanent
Patient Billing Support Specialist
MedCore Solutions, the medical division of BizForce, is excited to announce an opening for a Patient Billing Support Specialist specializing in Ophthalmology / Optometry. In this role, you will provide essential support to patients and healthcare providers in managing billing inquiries and resolving issues related to patient accounts. You will play a key role in ensuring accurate billing processes and a high level of patient satisfaction while working remotely in a permanent work-from-home environment.
Responsibilities
- Respond to patient inquiries regarding billing statements, balances, and available payment options.
- Clearly explain insurance coverage, deductibles, co-pays, and out-of-pocket costs.
- Provide empathetic and professional assistance to patients with billing concerns.
- Investigate and resolve discrepancies, denied claims, and other billing-related issues.
- Coordinate with healthcare providers and insurance companies to clarify claim statuses and resolve payment concerns.
- Assist in the appeal process for denied claims when necessary.
- Help patients set up payment plans and process payments or refunds accurately.
- Educate patients on financial policies and available options to manage outstanding balances.
- Support patients in understanding insurance plans, including TRICARE, Medicare, Medicaid, and coordination of benefits (COB).
- Provide guidance on eligibility and insurance benefits.
- Maintain accurate and up-to-date records of all patient interactions and billing activities using practice management software.
- Ensure compliance with HIPAA and other regulatory standards.
- Escalate unresolved issues to the billing or collections team as needed.
- Contribute to ongoing improvements in billing processes and procedures.
Other details : Start Date : TBD
Schedule : 8 hours / day Monday-Friday; 40 hours / week
Days Off : Saturday & Sunday
Time zone : Eastern Standard Time
Duration : Full-time; Steady state