Billing clerk serp_jobs.h1.location_city

POSITION SUMMARY

The Customer Relations Manager will work to align the billing and collections team to ensure company standards are achieved by managing and assigning workload(s) and overseeing customer onboarding, invoicing, and assisting with account resolution to ensure timely payments. The Customer Relations Manager is responsible for collaboration across all levels to achieve enterprise and organizational goals.

RESPONSIBILITIES

Oversee the Supervisor and team members and collaborate with other billing and collection teams to ensure billing and collection standards are being met.

Assist in developing and implementing training for all employees regarding processes and policies.

Meet and maintain collection goals and metrics on a daily and monthly basis.

Evaluate methods and procedures of billing and collection functions to improve efficiency.

Communicate across business units and with Executive leadership on improvements and areas of need to streamline billing and collection operations.

Ensure staff meets production goals while remaining compliant with company standards and performing the essential functions of their position.

Ensure accurate invoicing and verify outstanding account balances.

Work cross-functionally to ensure that complete and accurate information is flowing to the billing and collections team to facilitate timely and accurate invoicing.

Create financial reports related to billing and collection functions.

Provide training on systems and processes as requested.

Investigate and resolve escalated customer issues.

Provide excellent customer service to internal and external customers.

Effectively communicate with internal management when necessary to accelerate the billing and collection processes.

Conduct performance evaluations for subordinate team members according to organizational guidelines.

Perform other duties and / or special projects as assigned.

QUALIFICATIONS / EDUCATION

High School Diploma or GED required; Bachelor's degree preferred

5–7 years total accounts receivable and billing experience, 3+ in a supervisory role, required

Prior leadership / management experience preferred

Ability to work in a fast-paced environment and quickly shift priorities

Organized with an intense focus on accuracy and attention to detail

Strong problem-solving and critical thinking skills

Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees, and clients

Basic knowledge of accounting principles and terminology; strong math skills

Outgoing & assertive personality – not afraid to approach individuals

Proficient with Microsoft Office Products (Excel, Word)

Experience with Microsoft Great Plains and Salesforce software preferred, but not required

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.