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POSITION SUMMARY :

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.

ESSENTIAL FUNCTIONS :

• Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily supervision and direction to the associates in the Service Department.
• Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.
• Maintains and constantly strives to increase associate productivity.
• Maintains a safe, clean and secure work environment.
• Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with Boat Manager.
• Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.
• Manages and ensures accuracy of unit and parts inventories.
• Ensures warranty claims are created, submitted and warranty payments received on a timely basis.
• Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
• Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE / QUALIFICATIONS :

KNOWLEDGE, SKILLS AND ABILITY :

TRAVEL REQUIREMENTS :

PHYSICAL REQUIREMENTS :

INDEPENDENT JUDGEMENT :

Full Time Benefits Summary :

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at

Bass Pro Shops