Business administration [h1.location_city]
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Business administration • aurora il
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This position is responsible for the administrative management of the tennis and pickleball programs.Members, non-members and staff.
Copley Performance Areas / Behaviors.Treats others with courtesy, r...[show_more][last_updated.last_updated_variable_days]
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Our people are core to everything we dothe catalyst behind our ability to create exceptional impact and extraordinary results.
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Business Development Representative.Business Development Representative.By submitting your information with us, you consent to receive electronic communications through methods such as Email and Te...[show_more][last_updated.last_updated_30]
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Apply knowledge of business and technology to allow for the development of integrated solutions to resolve technical and business issues Serve as a liaison between internal customers and functional...[show_more][last_updated.last_updated_variable_days]
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Manager, Racquet Sports Administration
Rush Copley Medical CenterAurora, IL[job_card.full_time]
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Manager, Racquet Sports Administration
Rush Copley Medical CenterAurora, IL[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work. Willingly flexes to meet the changing workload demands and priorities. Helps make Rush Copley Healthplex a great place to work by promoting positives and committing to resolve problems. Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction. Adheres to the Code of Conduct in the performance of job duties and promotes the adherence of others as well. Follows Healthplex safety goals. Prevents recognized safety hazards by proactively reporting issues. Maintains and supports a Just Culture by reporting errors. Identifies potential opportunities and participates collaboratively to make improvements. Works collaboratively with all department leaders to ensure department and club goals are achieved. Promotes and implements tennis and pickleball programs to meet or exceed targeted revenues in accordance with budget. Monitors financial performance, opportunities for improvement and condition of all tennis and pickleball programs. Ensures members and guests are provided with high quality, professional tennis and pickleball instruction that focuses on learning, safety and enjoyment. Provides leadership and motivation to all tennis and pickleball staff, fostering an environment that encourages professional growth and excellence in performance. Responsible for directing work, conducting performance appraisals, addressing concerns and complaints, and solving problems. Serves as a liaison between Healthplex and the community it serves. Supports special events and tournaments in an administrative capacity as needed. Ensures court appearance and surroundings areas are presentable. Carries out management responsibilities in accordance with Healthplex policies and applicable laws. Develops annual operating and capital budget for Tennis and Pickleball departments. Manages departmental performance against targets and budgets in accordance with Healthplex procedures and policies standards. As required, complete and / or approve racquet-program account adjustment forms with a high degree of accuracy and timelines. Orients and trains staff while assuring staff adherence to policies and procedures. Ensures all staff certifications are up to date. Attends mandatory departmental meetings within areas of responsibility as well as Healthplex Management Team meetings and Healthplex Operations Team meetings. Leads by example and adheres to Healthplex and RCMC policies and procedures, code of conduct, and iCare / Promise values. Serves as Manager on Duty. Education : High School diploma or GED required; Bachelor's degree level of education is preferred Certifications : American Heart Association or American Red Cross CPR / AED certification Special Skills : Excellent customer service skills Excellent organizational skills and ability to multi-task Experience : Minimum 3-5 years of previous management experience Other : Strong knowledge of tennis and pickleball sports and industry is highly preferred. Proficiency in Microsoft Office products, including but not limited to Word, Powerpoint and Excel Ability to develop and manage a financial budget. Computer knowledge with regards to Club Automation (preferred) Excellent verbal and written communication skills Ability to work in high pressure situations, manage multiple deadlines and frequent interruptions, and strong attention to detail. Customer service oriented and able to relate to all levels of staff. May need to work early mornings, evenings and / or weekends to ensure center goals are met.
Summary
: This position is responsible for the administrative management of the tennis and pickleball programs.
Primary Customers : Members, non-members and staff
Copley Performance Areas / Behaviors :
Customer First
- Treats others with courtesy, respect, and caring touch in all interactions.
- Goes the extra mile to identify, fulfill, and exceed member needs. Puts those needs first.
- Promotes member rights and safety while ensuring confidentiality and privacy are maintained at all times.
- Recognizes, respects, and effectively communicates with all cultures.
Promotes Teamwork and Partnerships
Quality and Patient Safety
Team Relationships Coached by : General Manager, Healthplex
Position Performance Area / Expectations :
Position Requirements :
The above statements are intended to describe the essential job functions and level of work performed by individuals in this position. They are not to be construed as an exhaustive list of all job duties that may be performed.
Revised : 10 / 8 / 2025
Functional Demand : TBD