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Business analyst • stamford ct
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Job Title : Business Analyst
Location : Stamford CT 06902
Duration : 12
- Hybrid work setup
Detailed Job Description
Act as POC for digital sales ECAF escalation management Investigate and diagnose customer reported issues with software applications or systemsMust keep track of SLAs and always meet mandated time window to address audit findingscustomer complaintsEngage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolveMaintain accurate documentation of ECAF logs research reported issues and resolutionsProvide executive writeup to VPsSVPs on each ECAF
Minimum years of experience
10 years
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Must keep track of SLAs and always meet mandated time window to address audit findings customer complaints
Engage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolve
Maintain accurate documentation of ECAF logs research reported issues and resolutions
Must Have Skills
Business Analyst
Telecom Domain Knowledge
Nice to have skills
Act as POC for digital sales ECAF escalation management
Investigate and diagnose customer reported issues with software applications or systems
Key Skills
SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills
Employment Type : Full Time
Experience : years
Vacancy : 1