Business development representative [h1.location_city]
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Business development representative • carrollton tx
Business Development Representative
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Job Description
Job Description
Description :
Vari started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions made simple and installed fast. We’ve shipped products to more than 120 countries, and our solutions are in 98% of Fortune 500 companies.
Job Summary
We are seeking a customer-focused and highly responsive Business Development Representative to support our inbound sales engine. This role is primarily responsible for handling inbound calls, chats, emails, customer service cases, and Marketing Qualified Leads (MQLs) to provide fast, accurate, and helpful support to prospective customers.
This is an early-career position (1–2 years’ experience) focused on solutioning customer needs, processing transactional sales, and qualifying opportunities for the sales team when needed.
The ideal candidate thrives in a high-volume environment, communicates clearly, and is motivated by solving customer problems and progressing deals efficiently.
Key Responsibilities
- Respond promptly and professionally to inbound calls, chats, customer service cases, emails, and MQLs
- Serve as the first point of contact for prospects exploring products or requesting assistance
- Manage the call queue and case queue, ensuring SLA and response-time expectations are met
- Provide accurate product information, pricing, and basic guidance on solutions
- Identify opportunities for simple transactional sales and process those over the phone when appropriate
- Maintain strong follow-up on open quotes to help customers move forward with confidence
- Assess whether customer service needs require design, installation, or sales rep involvement
- Support virtual tours by operating the camera, following the established tour path, and engaging in the conversation when helpful
- Deliver a helpful, consultative experience on every interaction—via phone, email, chat, or case updates
- Utilize Salesforce, Sales Engagement, Vonage, and related tools to track inbound activity and follow-ups
- Maintain clean, accurate CRM records for all inbound interactions and sales processes
- Stay up to date on product knowledge, FAQs, pricing updates, and customer ordering processes
- Partner closely with sales, customer experience, and other internal teams to ensure seamless customer handoffs
- Foster strong internal relationships that support communication and customer outcomes
Performance & Growth
Qualifications
Why Vari :
Requirements :