Business intelligence analyst serp_jobs.h1.location_city

Customer Job

Data Analyst 5 (Business Intelligence Expert)

Job ID : 25-11376

Pay rate range : $70 / hour. to $75 / hr. on W2

Schedule : Hybrid, Mon-Thurs on site, Fri WFH / Remote

Top skills : SQL, Data Modeling, Python, Tableau

KEY RESPONSIBILITIES / REQUIREMENTS :

Business Intelligence Analyst proficient in SQL, Python, and Tableau.

Candidates should demonstrate the ability to create interactive dashboards and visualizations that drive business decisions.

This role plays a crucial part in developing impactful and engaging dashboard solutions that drive customer service strategy.

Require 5-9 years of experience, particularly within customer service operations.

Requirements -

• You are an expert in Tableau and can craft jaw-dropping dashboards that wow stakeholders and inform strategic decisions.
• You are a solid coder who uses either SQL & Python / Spark / R to deploy data solutions or data products into production.
• You are highly enthusiastic about uncovering actionable insights from data and conveying these insights to the business as stories that stick.
• You are a strong analytical person who loves solving business problems using massive data sets.
• You interface with leadership and team members to get clarity on your requirements, end goals, and deliverables.
• You are detail-oriented but never lose sight of deadlines.
• You always have an eye on the products you deployed and never assumes that everything is ok.
• You are comfortable following the procedures and coding standards set by the organization
• You have MS or BS in Mathematics, Computer Science, Engineering, or Economics (required).
• You have 3-6 years of experience in Customer Service functions for consumer products, retail, tech, telecom, or financial industries.
• You have 2-4 years of experience in a Big Data environment, specifically Hive / Spark where you have worked on solutions that scale smoothly on high-volume (1TB+) & high-dimensionality (500+ variables per schema) data.
• You have worked with massive structured / unstructured data sets before.

Must have Soft Skills –

o "Think and Jump right in" attitude

o Need to be an independent contributor, simultaneously valuing feedback from team members

o Be analytical and solve problems without losing sight of end goals

o Detail-oriented but never lose sight of deadlines

o Clearly understand and agree on the standards set by the leadership and how they will be evaluated

o Maintain standards most of the time however, should voice new procedures and systems

o Need to be able to empathize with the team and be able to control his / her internal state to handle the workload during ambitious targets.

o Given ambitious deadlines , be proactive and extract clarity on requirements, deliverables and tasks from PM and leadership

o Constantly check on models and not assume that things are ok.

Core Responsibilities

Data - Responsibilities

Compliance - Responsibilities

Should have Knowledge and Experience

o Telecom / retail / e-commerce / consumer packaged goods (CPG), Mobile or Consumer electronics industries