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Business • waterbury ct
Automotive Internet Business Development
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Job Description
Job Description
Job Overview : We are seeking a highly organized and customer-focused individual to join our team as an Automotive Lead Handling Specialist. In this role, you will be responsible for efficiently managing and nurturing leads, ensuring a positive and seamless experience for potential customers in the automotive sales process. The ideal candidate should possess strong communication skills, attention to detail, and a proactive approach to lead management.
Responsibilities :
Lead Reception and Qualification :
Receive and respond to inbound leads from various sources, including online inquiries, phone calls, and walk-ins.
- Qualify leads based on established criteria, ensuring alignment with the company's target customer profile.
Database Management :
Enter lead information into the customer relationship management (CRM) system accurately and in a timely manner.
Lead Nurturing :
Implement lead nurturing strategies to engage potential customers and move them through the sales funnel.
Appointment Setting :
Schedule appointments for prospective customers to visit the dealership or meet with sales representatives.
Follow-Up :
Conduct timely and persistent follow-ups with leads to address inquiries, provide additional information, and encourage further engagement.
Collaboration with Sales Team :
Work closely with the sales team to share insights about lead behavior, preferences, and potential roadblocks in the sales process.
Performance Metrics and Reporting :
Track and analyze key performance indicators (KPIs) related to lead handling and conversion rates.
Qualifications :