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Business Operations Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies / ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

The Business Operations Analyst will take a client-centric view and support a consultative approach to understanding and solving complex problems faced by state and local education agencies. The successful candidate will be responsible for applying a structured approach to implementing solutions to problems that expand PCG's impact in the states and regions they are working with. The Business Operations Analyst will execute assigned tasks and partner with other teams to solve problems related to education case management, strategic planning, data management and use. While a remote role, it is expected that the successful candidate will reside in the Mid Atlantic area and be able to travel as needed to meet with and support PCG teams.

Duties and Responsibilities :

• Provides analytical services and supports the development of project work products
• Evaluates client needs, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups
• Assists team in developing specifications and testing technical development tasks
• Assists external clients in the implementation of technical systems, software, or solutions
• Drafts updates to training manuals and other end-user documentation
• Assists end-users with support inquiries utilizing multiple platforms
• Coordinates with team if end-user inquiries need to be escalated
• Assists in conducting online and on-site trainings
• Uses database management systems to gather and analyze data
• Works within a team to accomplish other duties on projects to meet necessary deadlines
• Ensures quality work products are delivered to clients
• Exercises discretion and independent judgment
• Manages and builds upon team relationships
• Adheres to and supports project management approach and other PMO principles and practices
• Ensures communication among all key stakeholders
• Provides IT job duties which include Business and Technical Leadership, System Analysis, Code Development, Software Engineering, or other similarly skilled computer-related work as needed

Required Skills :

Qualifications :

Working Conditions :

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics.