serp_jobs.filters_job_card.part_time Call center serp_jobs.h1.location_city

Who We Are : Foundation Partners Group unites funeral and cremation professionals from across the country, blending tradition with innovation to serve families with compassionate care. We are committed to honoring the unique needs of each family while leading the way in creating the funeral home of the future.

Who You Are : As a Centralized Call Representative in Boise City, ID Market, you will handle inbound and outbound phone calls in a funeral home environment, primarily assisting current and prospective customers. The primary goals are to communicate brand value proposition within their designated market, improve customer satisfaction, and ensure a higher call conversion rate.

What You Will Do :

• Answer inbound calls and place outbound calls for follow-ups to existing and potential customers. Monday through Friday, 8am to 5pm
• Match customers with the FPG brand and services that best meet their needs.
• Provide clear, accurate, and helpful information to customer inquiries.
• Follow established procedures and scripts to address customer concerns and inquiries.
• Use company information systems to manage call routing, call volume, and scheduling of appointments.
• Verify customer information for accuracy and completeness.
• Process location / brand transfers and manage call forwarding tools.
• Review after-hours call logs, taking appropriate follow-up actions as necessary.
• Work independently on assignments and follow instructions for additional tasks as needed.
• Communicate effectively with co-workers, management, and customers to resolve issues and improve service delivery.

What You Excel At :

Requirements :

What We Offer :

Medical, dental, prescription, and vision insurance

Foundation Partners Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.