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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in CCB CAMP : Acquisition Enablement Platform – Application Processing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Our product team focuses on processing applications and opening accounts on digital channels for Products of Consumer Bank, Business Bank, Wealth Management, Lending -Auto / Non-Card, and Credit Card. Our product services send customer application data to the appropriate LOB system of record (SOR) to open accounts for JPMorganChase products – checking, savings, investment accounts and loan are examples. On the account fulfillment side, if an application is successfully opened, we set and sync customer digital profile default settings and alerts while assuring notifications for the new account are sent to the customer.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development and maintains Jira hygiene.
• Create data mapping to understand impact of values and assure key info is included in service data transfer and key documents.
• Assist with onboarding new services to data stores and track operational health to identify opportunities for improvement
• Consistently outline and execute continuous improvement across the Account Opening environment.
• Defining acceptance test criteria in JIRA and define the automated test using BDD or TDD approach. Creating test data for automated test execution
• Creating diagrams : Class diagram, Sequence Diagram and Flow / Activity Diagram in Confluence, VISIO or similar tools.

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills