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Case manager • norwalk ca
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Job Description
Job Description
Description :
JOB SUMMARY : Under the direct supervision of the Manager of Case Management, the Associate Case
Manager will maintain a caseload, providing coordinated and customized care plans for at-risk elderly (60 and
over) seniors within the Orange County area. The Associate Case Manager will provide administrative and
outreach support to the Case Management team.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
1. Under the Direct Supervision of the Manager of Case Management, conducts client-specific assessment
of needs, identifies problems, and establishes client-centered immediate needs and long-term goals.
2. Provides information and referrals for supportive services and entitlements (formal and informal)
consistent with mutually developed care plans.
3. Reassesses ongoing client needs and eligibility every three months and adjusts services as appropriate.
4. Consults with the Case Management team to problem-solve client concerns and identify appropriate interventions.
5. Maintains required records and reports in compliance with department, agency, local, state, and federal requirements.
6. Participates in agency meetings, team meetings, and training.
7. Supports the Case Management team with administrative tasks as needed.
8. Assists in developing and maintaining a current directory of community resources containing older adult
human service programs and agencies in Orange County.
9. Assists HDM coordinators in troubleshooting failed / missed meal deliveries.
10. Assist in monitoring online inquiries and ensure connection to appropriate resources.
11. Serve as the first point of coverage for Company-staffed HDM sites as needed.
12. Participates in community outreach to inform and educate the general community about the home-
delivered meals program as well as other agency programs.
13. Performs other duties as assigned relevant to Department functions.
14. Utilizes personal transportation to drive to client homes, partner agencies, and community sites.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS :
- Associate of Arts Degree in Human Services; commensurate work experience may be considered in lieu
of formal education. Preference will be given to those with experience in the field of aging services.
Requirements :
PHYSICAL JOB REQUIREMENTS :