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Chief administrative officer • usa
Chief Administrative Officer (CAO)
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Job Description
Job Description
Reporting to the CEO, the Chief Administrative Officer (CAO) is responsible for the day-to-day operations of AVMA Administrative Services LLC (AVMA Trust). The CAO will oversee and streamline all internal operational functions, including the administration and oversight of carriers, TPAs and the sponsored insurance program, development and execution of its communications strategy, claims oversight, member experience, engagement and the modernization of its technology to facilitate accurate, timely, and insightful information for informed and educated decision-making. This position will be located in our Schaumburg, IL office.
The CAO will work closely with the CEO to implement strategic goals and ensure that the organization’s operations support its mission and long-term sustainability while supporting organizational growth.
Key Responsibilities :
Operational Leadership
- Lead the day-to-day operational activities of the organization, ensuring the effective execution of strategic initiatives and seamless delivery of the organization’s core programs including a successful integration and transition to a one broker platform.
- Develop, implement, and continuously improve operational policies and procedures to enhance efficiency and effectiveness.
- Partner with Head of Legal Services to ensure compliance with regulatory requirements and industry standards, particularly related to the insurance program.
- Lead initiatives to modernize, document, and optimize the business processes.
- Oversee the member experience and research to ensure best in class operations for the veterinary profession insured through the program offerings.
- Support the cultivation of relationships with external partners, stakeholders, and vendors to enhance program delivery and operational capacity.
- Lead, mentor, and develop a high-performance team focused on operational excellence.
- Foster a staffing culture of transparency, trust, and accountability.
- Oversee the administrative and finance functions.
- Manage external service vendor contracts.
- Project manage additional initiatives assigned by the CEO.
Insurance Program
Member Experience / Marketing and Communication Strategy
Finance and Accounting
Veterinary Services
Carrier Engagement
Qualifications :
Experience in digital systems, management, and risk management associated with data security a plus.
This position offers a hybrid work environment with a mix of remote and in-office work. Travel is required up to 15% of the time.
Salary Estimate Base Range : $175,000 - $185,000
Compensation decisions take into account a wide range of factors, including but not limited to relevant experience, skills, certifications, geographic location, business needs, & organizational policies. In addition to those factors, we believe in the importance of pay equity & consider internal equity of our current team members as a part of any final offer
Benefits : The AVMA Trust offers a robust benefits package with access to health, dental, vision, life, AD&D, short-term disability, & long-term disability insurance; FSA & HSA plans; generous vacation & sick time; 11 Paid Holidays, an Employee Assistance Program (EAP) and 401(K) retirement plan.
Deadline for application is 01 / 25 / 26. Application must include cover letter, resume, & salary requirements. Submit to : apply@avma.org
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