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Chief Revenue Officer (CRO)

At PayJunction, we believe business should be built on integrity, relationships, and innovation that lasts. We're seeking a Chief Revenue Officer (CRO) who shares that belief and is inspired by the opportunity to lead a mission-driven, founder-led company into its next phase of growth.

As CRO, you will be the architect and driver of PayJunction's go-to-market vision, uniting sales, marketing, customer success, and partnerships under one cohesive strategy. Your purpose is not just to grow revenue, but to scale impact by empowering our partners and merchants to thrive through better technology, deeper relationships, and trust earned every day.

This role is ideal for a builder who thrives in a company where the founders remain deeply engaged and innovations are driven by both data and heart.

Why PayJunction?

PayJunction is relentless and emphatic about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them. While building these dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner. Your success is our success. Our dream is to help you realize yours.

We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment.

Mission

Drive sustainable revenue growth by optimizing sales, marketing, partnerships, and customer success strategies. Our mission is to accelerate market expansion, enhance customer acquisition and retention, and maximize revenue efficiency while maintaining our commitment to ethical, transparent business practices.

Vision

Our vision is to be the driving force behind our company's evolution into a leader in payment solutions. We envision a future where our innovative growth strategies not only propel our revenue and market share but also set new industry standards for customer satisfaction and loyalty. By harnessing the power of advanced technologies, strategic partnerships, and a deeply committed team, we aim to continuously identify and capitalize on emerging opportunities. We aspire to create a dynamic and adaptive growth culture that inspires excellence, fosters collaboration, and consistently delivers exceptional value to our customers and stakeholders.

Responsibilities

Revenue Growth Leadership

Develop and execute comprehensive strategies to achieve and exceed annual revenue targets.

Deliver measurable growth, maintaining an LTV / CAC ratio of at least 3 : 1.

Lead initiatives that drive entry into new verticals or geographic markets.

Sales and Marketing Alignment

Ensure alignment between sales and marketing teams to optimize lead generation, conversion, and customer retention.

Establish and monitor key performance indicators (KPIs) to measure new revenue acquisition, customer expansion, and retention rates.

Drive continuous improvement in conversion rates and marketing ROI through data-driven insights.

Market Expansion and Partnerships

Identify and capitalize on new market opportunities through strategic partnerships and product launches.

Establish new high-value partnerships annually to expand indirect revenue streams.

Leverage alliances to enhance offerings and open new revenue channels aligned with company objectives.

Performance Management

Create and maintain forecasting models and real-time revenue dashboards to ensure revenue predictability.

Provide regular performance reports to the executive team, highlighting insights and strategic adjustments.

Pricing and Product Strategy

Collaborate with Product and Finance teams to optimize pricing models and strengthen product-market fit.

Utilize data analytics to refine pricing, forecasting, and monetization strategies.

Team Development and Leadership

Lead and mentor a high-performing sales, marketing, and partnerships organization, fostering a culture of excellence.

Implement training and development programs to upskill teams and enhance overall performance.

Maintain a strong Employee Net Promoter Score (eNPS).

Brand and Market Positioning

Oversee brand management and ensure strong market recognition and positioning.

Develop strategies that enhance customer perception, loyalty, and satisfaction.

Strategic Execution

Conduct ongoing market and competitive analysis to refine business strategies.

Ensure cross-functional collaboration across all go-to-market teams for cohesive execution.

Qualifications

Education

Bachelor's degree in Business, Marketing, Finance, or a related field required.

MBA or other advanced degree preferred.

Experience and Leadership

Minimum of 10+ years in leadership roles within payments, merchant acquiring, ISO, gateway, or fintech sectors.

At least 5 years in leadership of revenue-related functions (sales, marketing, or partnerships), with 3 years in a VP-level role managing teams of 40+ people.

Proven track record of driving revenue growth exceeding 20% through direct sales, partnerships, and marketing strategies.

Demonstrated ability to lead integrated teams including Sales, Marketing, Strategic Partnerships, and Revenue Operations.

Technical and Strategic Skills

Expertise in merchant acquiring, gateways, and ISVs.

Strong command of revenue forecasting, financial modeling, and KPI optimization.

Experience designing compensation and incentive plans that align performance with profitability.

Skilled in CRM systems (Salesforce, HubSpot) and pipeline management.

Proven ability in pricing and monetization strategies, with a deep understanding of interchange fees.

Demonstrated success in go-to-market strategy execution, product launches, and market expansion.

Competence in customer retention and expansion, including churn reduction and NPS improvement.

Experienced in partnership development, including structuring and managing referral or demand partners.

Working knowledge of REST APIs and the technical aspects of payment platforms.

Analytical and Strategic Thinking

Data-driven approach to decision-making and revenue optimization.

Strategic mindset with the ability to align operational execution to long-term business goals.

High degree of adaptability and resilience in fast-changing market environments.