Chief learning officer [h1.location_city]

Job Description

Job Description

Department : Administration

FLSA Status : Exempt

Salary Range : $110,000 - $125,000

Working Hours : Typically 8 : 30 a.m. – 5 pm, Monday through Friday. Evenings and weekends are necessary at times.

Direct Supervisor's Name and Title : Pamela Reed Sanchez, President & CEO

Seneca Park Zoo Society's Chief Administrative Officer (CAO) will guide and oversee the systems and processes that support the organization's culture and enable people to do good work, with a focus on maximizing organizational effectiveness. The ideal candidate will have experience in both driving change and managing it, with proven competencies around process improvement and working with teams through change.

The CAO is primarily an internally facing position, managing day-to-operations and guiding the implementation of key elements of the Zoo Society's Long-Range Plan. This is a new position for the Zoo Society, created in response to the Long-Range Plan adopted by the Board of Trustees in 2025. In addition to leading and developing administrative staff members, the CAO's main duties and responsibilities will include :

Long Range Plan Oversight and Implementation

• Oversee and drive the organization's progress toward achieving its Long-Range Plan
• Coordinate and assign work of individuals and teams toward Plan fulfillment
• Develop goals and implement annual work plan
• Manage cross-functional teams and monitor progress to ensure objectives are met
• Track performance and identify potential roadblocks
• Work with different departments to ensure effective communication and coordination

Business Processes and Efficiencies

Performance Management and Personnel Development

Systems Oversight

Other

Reporting

The CAO formally reports to the President / CEO, working side-by-side in achieving the Zoo Society's Long-Range Plan and managing day-to-day operations of the Zoo Society. This position directly supervises the Chief Financial Officer, the Director of Innovation and Technology, and the Volunteer Manager. As the key driver of performance indicators, the CAO also has informal ("dotted line") reporting relationships with all management positions throughout the Zoo Society.

Qualifications and Experience

Bachelor's degree required; master's degree preferred

Eight to ten years of nonprofit management experience, with a focus on overseeing business operations and knowledge of nonprofit business practices

Proven experience as a Chief Administrative Officer or similar administrative role, including oversight of Human Resources, Operations, and Finance

Excellent leadership and organizational abilities

Strategic planning and business development skills, with proven leadership implementing long-range plans.

Experience in budgeting and financial management; Financial Edge and Questica experience a plus

Excellent understanding of administrative management theory and practice

Knowledge of MS Office and CRMs; Salesforce experience preferred

Commitment to the Zoo and Zoo Society's mission is paramount, as is a sense of humor and the ability to be flexible and adaptable.

Commitment to uphold the workplace values of the Zoo Society : Transparency, Accountability, Innovation, Team Above Self, Partnerships and Collaboration, Inclusion, and Hope

Both cover letter and resume are required when applying

Seneca Park Zoo Society is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.