Chief operations officer serp_jobs.h1.location_city

Chief Operating Officer

We are a rapidly growing no-code platform revolutionizing how businesses build custom online databases and web applications. Trusted by thousands of businesses worldwide, our innovative platform empowers organizations to automate processes, manage data, and create tailored software solutions without writing code. Headquartered in Hollywood, Florida, we address critical business challenges, including inefficient tools, project delays, and outdated systems, enabling our clients to achieve seamless collaboration, operational efficiency, and scalable growth. With a dedicated team of 24 employees, we are poised for significant expansion and a potential medium- to long-term exit, offering an exciting opportunity for a strategic leader to shape our future.

We are seeking an experienced Chief Operating Officer (COO) to lead and oversee all operational aspects of our company, reporting directly to the CEO. Based in our Hollywood, Florida office, the COO will take full ownership of day-to-day operations, driving the company's go-to-market strategy, optimizing inbound sales processes, and streamlining workflows to capture untapped revenue opportunities. This role is pivotal in scaling our SaaS platform, enhancing growth, and positioning the company for a successful exit in the medium to long term.

Responsibilities

• Strategic Leadership : Collaborate with the CEO to develop and execute the company's strategic vision, aligning operational plans with short- and long-term business objectives to drive growth and profitability.
• Go-to-Market Strategy : Design and implement a robust go-to-market strategy for our no-code platform, focusing on maximizing market penetration, customer acquisition, and retention through inbound sales channels.
• Operational Oversight : Take full ownership of all company operations, including sales, customer success, product delivery, and support, ensuring seamless execution and alignment with the company's mission.
• Inbound Sales Optimization : Analyze and enhance the inbound sales process to address the high volume of leads not currently being closed, implementing strategies to improve conversion rates and maximize revenue.
• Process Streamlining : Identify inefficiencies in current workflows, automate repetitive tasks, and implement scalable processes to enhance productivity and operational excellence across all departments.
• Team Management : Lead and motivate a team of 24 employees, fostering a collaborative, growth-oriented culture while maintaining accountability to company policies and goals.
• Financial Oversight : Partner with the CFO to manage budgets, control costs, and drive financial performance, ensuring resources are allocated effectively to support growth targets.
• Exit Strategy Support : Contribute to planning and executing a potential medium- to long-term company exit, collaborating with the CEO and stakeholders to position the company for maximum value.
• Customer Experience : Oversee the alignment of operational processes with customer needs, ensuring high satisfaction and retention through customized portals and efficient service delivery.
• Performance Monitoring : Utilize data-driven insights and key performance indicators (KPIs) to track operational and sales performance, implementing corrective measures as needed to meet objectives.
• Stakeholder Relationships : Build and maintain strong relationships with key clients, partners, and stakeholders to support business development and strategic partnerships.
• Compliance and Risk Management : Ensure compliance with relevant regulations and industry standards, mitigating operational risks to maintain the company's reputation and stability.

Qualifications

Compensation