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Loan Officer / Member Experience Specialist III.We're seeking a motivated financial professional who is passionate about helping members achieve their goals.As a Loan Officer / Member Experience Sp... Show more
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The average salary range is between $ 100,000 and $ 190,000 year , with the average salary hovering around $ 129,730 year .
We're seeking a motivated financial professional who is passionate about helping members achieve their goals. As a Loan Officer / Member Experience Specialist III, you'll guide members through consumer lending and account-opening processes while delivering exceptional service across phone, online, video, and in-person channels.
In this role, you'll evaluate loan applications, open new memberships, identify financial solutions, and build strong relationships that enhance the member experience.
Serve as a primary point of contact for member inquiries by phone, online, video banking, and in person. Provide prompt, professional service while resolving questions and identifying opportunities to meet members' financial needs. Educate members on Credit Union products, services, and digital banking solutions. Build relationships through outbound and follow-up communications.
Receive, process, and fund consumer loans, credit cards, and Home Equity Line of Credit (HELOC) applications. Review applications, verify documentation, calculate income, and ensure compliance with lending policies and regulations. Coordinate loan closings and explain loan terms, payments, and related documentation. Assist members with ancillary products such as debt protection, GAP coverage, and extended warranties. Communicate with members, dealers, and internal teams to ensure a smooth lending experience.
Open and maintain new membership and deposit accounts through both remote and in-person channels. Ensure account documentation is accurate, complete, and compliant. Recommend products and services that support members' financial goals and contribute to branch growth.
Maintain accurate records, audit documentation, and complete required reports. Support process improvement initiatives and contribute ideas to enhance efficiency and member service. Collaborate with team members and departments to achieve organizational goals. Maintain a secure, organized, and professional work environment.
We live our Culture Codes every day: Humanness We stay positive, authentic, and make work enjoyable. Resourcefulness We solve problems creatively and adapt to challenges. Learning We continuously grow and improve together. Togetherness We build strong relationships and support one another. Serving We proactively help our members and teammates succeed.
Required: High school diploma or equivalent 13 years of experience in a financial institution Experience with consumer lending, account opening, or member service functions Strong communication, organizational, and relationship-building skills Ability to manage multiple priorities while maintaining accuracy and attention to detail Proficiency with business software and financial systems Preferred: Knowledge of consumer lending and new account procedures Understanding of Credit Union operations Sales, referral, or business development experience
