serp_jobs.filters_job_card.part_time Childcare serp_jobs.h1.location_city

Description

The YMCA Childcare Branch (Afterschool / Day Camp) is seeking a bilingual, service-oriented, "smile-can-be-heard" candidate to join a dynamic, caring, and diverse Team as a Customer Service Representative. In this role, the Team Member will provide front-line support to customers by responding to inquiries, managing customer complaints, and conducting account management in a timely and appropriate manner. To do well in this role, the Team Member should demonstrate emotional maturity, have experience with computers, and have reliable transportation with an ability to maintain a fixed schedule.

Home Office : Moorland at Oak Cliff Family YMCA

Customer Service Representative Responsibilities :

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (email, phone, in person)
• Acknowledge and resolve customer complaints.
• Become an expert with our YMCA and Childcare Brand and programs.
• Assist with registration questions, forms, financial assistance applications, and requests.
• Communicate and coordinate with colleagues, as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

Benefits include and are not limited to : Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Employee Assistance Plan and Eligible to enroll in a 403 (b) tax deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements.