Claim analyst Jobs in Garden Grove, CA

Job Title

The purpose of this position is to provide a variety of specialized administrative and analytical support services for the Economic Development functions of the Community Development Department.

This position will work cross-departmentally to establish and streamline processes and communication procedures that coordinate the work of all departments and support efficient, predictable review and approval processes. Responsibilities include assisting with the implementation of departmental, operational, and City-wide programs and policies; supporting economic development initiatives and business engagement efforts; coordinating assigned activities with other City departments, outside agencies, local businesses, and the public; and performing other related duties as required. The successful candidate will be a strategic thinker who is collaborative and committed to excellent customer service.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Increases certainty and predictability in business licensing, permitting, and review processes by proposing solutions and working across disciplines to implement improvements.
• Investigates and resolves issues involving individual cases while maintaining regulatory compliance.
• Conducts research, analysis, and evaluation on assigned programs and areas.
• Provides staff assistance to management in the development and execution of various programs and prepares staff report and other correspondence, as appropriate.
• Conducts administrative and/or management studies relating to the activities and operation of the assigned department, office, or program area; conducts routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues; collects, compiles, and analyzes information from various sources; and prepares reports that interpret data, identify alternatives, and provide recommendations.
• Participates in planning, coordinating, implementing, promoting, and overseeing assigned programs, projects, and initiatives; participates in developing and implementing strategies to achieve program goals.
• Analyzes and interprets City policies and procedures.
• Represents the City with outside agencies and attends professional meetings as required.
• Develops and implements an education program for customers regarding permitting and approval processes, including how to resolve issues and facilitate timely processing.
• Researches best practices and identifies and implements opportunities for issue resolution and process improvement to ensure respectful, fair, and equitable treatment of customers interacting with the department.
• Performs other duties as assigned.

Qualification Guidelines

KNOWLEDGE REQUIRED

• Federal, State and local laws, rules and regulations pertaining to local government operations.
• Basic principles, practices and techniques of public program administration and municipal government operations.
• Principles and techniques of budget development and administration.
• Research and survey techniques, methods and procedures.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Modern office methods, practices, procedures and equipment.
• Safe driving principles and practices.

ABILITIES/SKILLS

• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply City policies, procedures, rules and regulations.
• Perform a variety of administrative duties with little or minimal supervision.
• Evaluate and develop recommendations for improvements to operations, procedures, and/or policies.
• Prepare clear, complete and accurate reports.
• Plan, organize, and successfully implement projects and assignments.
• Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Provide superior customer service and demonstrate strong interpersonal and public relations skills.
• Think creatively and strategically.
• Demonstrate ethical conduct and integrity.

EXPERIENCE/TRAINING/EDUCATION

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• One year of progressively responsible administrative experience, preferably in a public agency.
• Equivalent to a Bachelor's degree from an accredited college or university with major course work in public administration, business administration, or a related field.

LICENSE/CERTIFICATE

• Possession of, or ability to obtain, an appropriate, valid California driver's license.

PHYSICAL ACTIVITIES AND REQUIREMENTS

• Ability to work in a standard office environment requiring prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Occasional pushing, pulling, dragging and lifting office items weighing 25 lbs.
• Movements frequently and regularly require using the wrists, hands and fingers to operate computers and office equipment.
• Willingness to work variable hours including weekends and/or holidays.
• Ability to hear and convey detailed or important instructions or information verbally and accurately.
• Average visual acuity to prepare and read documents.
• Ability to communicate with both the public and co-workers in a clear and concise manner.
• Ability to travel to different sites and locations.
• May be exposed to outdoor conditions.
• Adapt to standard office sounds generated by office equipment as well as standard noise levels resulting from communication with co-workers and the general public.

Supplemental Information

An official City of Stanton on-line job application must be filled out in its entirety. Applications may be accompanied by a resume describing experience, education and training in relation to the requirements of the position, however resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include, but is not limited to oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year, unless exhausted sooner. Once an employment offer has been made, all candidates will participate in a confidential background investigation, have their fingerprints reviewed by the Department of Justice and be required to take a pre-employment medical exam which may include a drug and alcohol test prior to employment. The City of Stanton is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.