Claims adjuster [h1.location_city]

Claims Adjuster

With a solid level of knowledge, will be responsible for processing high level claims made by third parties against AEP, with a limited degree of supervision.

At AEP, we're more than just an energy company we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

What You'll Do :

• Adjust liability claims, including more complex claims, by investigating the matter with the claimant, researching AEP databases, and consulting with AEP's line department and other departments as needed.
• Obtain available documentation such as police and fire reports, documentation of damages to claimant / customer property.
• Recognize and resolve questions of coverage under the insurance policy with limited supervision.
• Determine liability of Company party based on facts found in the investigation, the tariffs and Tort Law.
• Determine proper expense and indemnity reserves.
• Evaluate damages for reasonableness, amounts owed or payable, and proper format (e.g., signed and dated claim worksheet).
• Negotiate settlements based on liability and damages.
• Accurately and timely document the investigation, liability and damages in the claim file.
• Complete reports and comply with internal policies and procedures.
• Respond to Commission Complaints and complaints forwarded or referred to senior management.
• Collaborate on litigated files by coordinating with in-house and outside defense counsel.
• Conduct Public Liability Accident Investigator Training sessions.
• Assist with training employees within the department to help further develop their skills.

What We're Looking For :

Claims Adjuster, Sr (Salary Grade 6)

Education : Bachelors degree (or) 6 years of education and experience in the Risk Management field (including experience specified below).

Experience : Minimum 4 years experience in adjusting third party / public liability bodily injury and property damage claims.

Claims Adjuster, Principal (Salary Grade 7)

Education : Bachelor's degree (or) 8 years of education and experience in the Risk Management field (including experience specified below).

Experience : Minimum 6 years' experience in adjusting third party / public liability bodily injury and property damage claims.

Additional Expectations :

Compensation Data

Compensation Grade : SP20-006

Compensation Range : $72,380.00 - $106,352.50

The Physical Demand Level for this job is : S Sedentary Work : Exerting up to 10 pounds of force occasionally (Occasionally : activity or condition exists up to 1 / 3 of the time) and / or a negligible amount of force frequently. (Frequently : activity or condition exists from 1 / 3 to 2 / 3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.