Claims investigator Jobs in Charlotte, NC

AVP, Claims Account Manager

Sompo has a unique opportunity for an AVP, Claims Account Manager in our North America Insurance Claims team. This position will support claim accounts within the Midwest Zone and will participate in or directly manage the acquisition, maintenance, and renewal of accounts. The role will determine, develop, and deliver agreed-upon claim service to clients and brokers in a timely and professional manner. This position will also support Sompo's Broker Claims Advocacy Council initiative, working with brokers, clients, and internal stakeholders to enhance claims servicing and strengthen broker relationships.

Location: This position can be based out of our Chicago, IL, Alpharetta, GA or Charlotte, NC office locations. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

• Build and manage relationships between claim operations, clients, brokers, and business partners to support strong service delivery and collaboration.
• Support business development by preparing competitive sales proposals, participating in client and broker presentations, and assisting Underwriting with marketing and claims-related needs.
• Oversee client service execution, including timely contract completion and resolution of contract, billing, and funding issues.
• Manage client claim file review meetings and establish claims handling preferences, reporting protocols, infrastructure, and electronic claim handling instructions.
• Monitor claims activity, data integrity, and coding accuracy to ensure adherence to client protocols and effective service delivery.
• Analyze claims trends, act as a key claims contact for aligned brokers, contribute to continuous improvement initiatives, and travel as needed.

What you'll bring:

• Minimum 10 years of insurance claims experience, including managing claim service delivery for large national accounts.
• Experience with Alternative Risk Transfer mechanisms and unbundled claim programs.
• Strong technical knowledge across Property, Casualty, and Workers' Compensation claims.
• Demonstrated leadership, teamwork, collaboration, negotiation, presentation, and problem-solving skills, with a strategic and proactive approach.
• Advanced relationship management and communication skills, with the ability to work effectively with internal and external stakeholders.
• Ability to develop and present financial and statistical analysis to clients, with proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Salary Range: $130,000 $190,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core valuesAccountability, Agility, Collaboration, Development, and Integritywe build trust and support one another to achieve our goals worldwide.

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.