Claims manager serp_jobs.h1.location_city

Job Description

Job Description

If youve led estimating teams and obsess over accuracy, come scale something bigger.

At Allied Public Adjusters, we dont just write scopeswe uncover the full truth behind every loss. Since 1997, weve worked on behalf of policyholders to demand whats right using technical expertise, field investigations, and uncompromising quality.

Our Loss Measurement & Investigation (LMI) department is the technical backbone of the claims process. As Claims Estimating Manager, youll lead our internal and external estimating teams, drive performance through training and audits, and scale our estimating operations without sacrificing precision.

If you're a construction-minded leader who thrives in fast-paced, detail-driven environmentsand knows how to coach others to do the samethis role was built for you.

Company Description

Core Values : Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions

Allied Public Adjusters is committed to uncovering the full extent of losses through detailed investigations and providing comprehensive claim demands based on our discoveries. With a legacy since 1997, we combine state-licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.

Role :

As Claims Operating Manager, you are the driver of estimating excellence at Allied. Youll lead a team of estimators and assistants while also managing a growing vendor network. Youre responsible for ensuring estimates are accurate, timely, well-documented, and strategically sound.

This role isnt about sitting in your corner writing scopesits about building the systems and team that can do it better, faster, and with greater precision. Youll build SOPs, review files, conduct field audits, deliver training, and collaborate cross-functionally with Claims and Legal to ensure were measuring losses the right way.

Youll work closely with the VP of Operations to scale capacity, implement KPIs, and develop an LMI culture that delivers excellence on every file.

Responsibilities :

• Collaborate closely with our VP of Operations and Managing Public Adjusters (MPAs) to align loss measurement and investigations (LMI) activities with strategic goals and provide technical expertise.
• Lead, manage, and foster a high-performing team of estimators and assistants, ensuring adherence to standardized procedures using tools like Xactimate and Matterport.
• Maintain and expand a robust network of vendors and subcontractors, overseeing bid approvals, accuracy, and timely submission into Xactimate.
• Develop and deliver comprehensive training modules and sessions through GURU for internal staff and external vendors.
• Establish efficient workflows and manage complexity to ensure timely, accurate estimates and balanced workloads.
• Perform regular quality control audits, onsite visits, and manage performance to maintain estimate accuracy and compliance with industry standards.
• Maintain accuracy and consistency in CMS systems, ensuring clear communication of job status to all stakeholders.

What will success look like in the role after one year?

Qualifications :

Salary :

$120,000 - 140,000 base annual salary plus up to 20% bonus target

Benefits :

401(k) with 3% non-elective contribution.

Health, dental and vision insurance. Along with voluntary selections as well.

Car and phone allowance.

Generous paid holidays and paid time-off.

Opportunities for career advancement and professional growth.

Our Core Values

We Show Up with G.R.I.T.

Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, lets define it for one another.

Go-Getters : We pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.

Relationship Builders : We nurture relationships based on mutual respectchallenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.

Intelligent Experts : We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.

Truth Champions : We pursue truth above all else. To champion our clients interests most effectively, we seek precisely what is owednothing more and absolutely nothing less.

Final Thoughts

This role isnt about coasting on your experienceits about transferring it. Were looking for a coach who leads from the front, obsesses over results, and sees their teams growth as their personal scorecard. If thats you, lets talk.