Claims processor Jobs in Tucson, AZ

Associate Director, Enterprise Risk and Insurance Programs

Reporting to the Chief Risk Officer, the Manager of Enterprise Risk and Insurance Programs leads the University's enterprise risk management, insurance, and claims administration functions, including supervision of professional staff and oversight of institutional insurance programs. The position develops and advances enterprise risk management processes that identify, assess, monitor, and report strategic, operational, financial, compliance, and reputational risks across the University. Serving as a trusted advisor to university leadership, departments, insurers, brokers, and external partners, the Manager provides expertise in risk mitigation, insurance strategy, contractual risk transfer, and loss prevention. The role promotes a culture of risk awareness, resilience, and risk-informed decision-making in support of the University's mission and strategic objectives.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please visit the provided link.

Duties & Responsibilities - Directs the administration of the University's insurance programs, including property, liability, worker's compensation, and other risk financing mechanisms, ensuring appropriate coverage and alignment with institutional risk management objectives. Oversees the management of insurance claims from initial reporting through resolution, including investigation, documentation, claim analysis, coordination with insurers, brokers, third-party administrators, legal counsel, and state claims representatives, as applicable. Provides guidance and consultation to university departments on insurance coverage, claims procedures, loss reporting, and risk mitigation strategies. Monitors claims trends and loss data to identify emerging risks, evaluate loss exposures, and recommend risk mitigation and loss prevention strategies that strengthen the University's insurance and risk management programs. Provides strategic coordination and oversight of the University's enterprise risk management (ERM) program by partnering with stakeholders to identify, assess, monitor, and communicate enterprise risks that may impact institutional objectives. Manages the institutional risk register and collaborates with university leaders and departments to evaluate strategic, operational, financial, compliance, and reputational risks, while developing and monitoring appropriate mitigation strategies and controls. Develops ERM reports, dashboards, and risk analytics to inform leadership decision-making, identify emerging risk trends, and support risk governance and oversight activities. Provides consultation, training, and risk management guidance to university stakeholders while continuously enhancing ERM frameworks, processes, tools, and reporting capabilities to strengthen organizational resilience and support institutional objectives. Provides guidance and technical expertise to university units, administrators, and employees on insurance requirements, contractual risk transfer provisions, and risk financing strategies, including indemnification and hold harmless clauses, waivers of subrogation, limitation of liability provisions, and other risk allocation mechanisms. Evaluates and advises on the scope, applicability, and adequacy of University and State of Arizona insurance programs, including property, general liability, professional liability, workers' compensation, and international travel coverage. Reviews complex agreements, affiliations, leases, research-related contracts, and special event activities to evaluate risk allocation and insurance implications. Collaborates with stakeholders to identify and mitigate contractual and operational risks while ensuring alignment with university policies, regulatory requirements, State of Arizona requirements, and risk management best practices. Leads risk analytics, exposure reporting, and program performance measurement to support insurance renewals, claims management, enterprise risk reporting, and strategic risk financing decisions. Develops dashboards, key risk indicators, and metrics to identify trends and opportunities for continuous improvement in risk management and loss prevention programs. Provides leadership, supervision, coaching, and performance management for assigned staff. Establishes priorities, supports professional development, and fosters a collaborative, customer-focused environment that advances departmental and institutional goals.

Knowledge, Skills, and Abilities: Knowledge of enterprise risk management and insurance programs. Skill in claims administration and insurance coverage analysis. Skill in risk, loss, and data analysis and reporting. Strong communication and stakeholder relationship management skills. Ability to assess risks and develop effective mitigation strategies. Familiarity with reviewing Certificates of Insurance (COIs) and understanding vendor insurance requirements is strongly preferred. Ability to adapt to evolving responsibilities and support ongoing development of risk management processes, procedures, and programs. Demonstrated ability to work independently while supporting departmental and institutional objectives

Minimum Qualifications - Bachelor's degree or equivalent advanced learning attained through professional level experience required. Minimum of 5 years of related work experience, including 2 years of managerial experience, or equivalent combination of education and work experience.

Preferred Qualifications - Experience supporting risk management programs, safety initiatives, or compliance-related functions in a higher education or similar environment preferred. Proficiency with Microsoft Office Suite and ability to leverage data analytics, dashboards, and software platforms such as Origami Risk to support risk assessment, claims management, and reporting activities.

FLSA - Exempt

Full Time/Part Time - Full Time

Number of Hours Worked per Week - 40

Job FTE - 1.0

Work Calendar - Fiscal

Job Category - Legal Compliance

Benefits Eligible - Yes - Full Benefits

Rate of Pay - $86,870 - $112,932

Compensation Type - salary at 1.0 full-time equivalency (FTE)

Grade - 11

Compensation Guidance - The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level - M2

Job Family - Risk Mgmt

Job Function - Legal & Compliance

Type of criminal background check required: - Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies - 1

Target Hire Date - 9/8/2026

Contact Information for Candidates - Eric Machado, ericmachado@arizona.edu

Open Date - 7/24/2026

Open Until Filled - Yes

Documents Needed to Apply - Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report - In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.